How InXpress is helping clients to navigate the COVID-19 pandemic

AP Leadership & Management Team

Marcel Lal | CEO Asia Pacific

Raised in Sydney where I enjoyed most of my education and working career, I now live in Brisbane with my wife and our daughter. We value our family time, along with opportunities to travel and experience different cultures when possible. I’ve always enjoyed playing and watching many sports but tennis remains one of my passions, having previously been a qualified coach whilst still playing competitively today as time permits.

My qualifications in business, initially in Economics, Finance & Marketing, extended to include Sales, Management and Leadership through my career. I am also CFE qualified as a Certified Franchise Executive and MAICD as a Member of the Australian Institute of Company Directors. Continued learning and development is something that I consider a key aspect of our working life and an important area of focus in our InXpress business.

My role as CEO Asia Pacific and member of the InXpress Executive Leadership Team & Global Board directs my focus towards strategic planning and leading our teams across six countries in this region. I am driven to implement key initiatives and continuous improvement in our business so we can ultimately achieve our growth aspirations and financial targets for all stakeholders. Prior to my current role, I was the Country Manager for InXpress Australia & New Zealand and I also have 12 years franchising experience within my multi-industry career spanning over 25 years.

I am extremely passionate about the InXpress business and proud to be a part of a sustainable B2B model and a resilient, tech-enabled franchise system within the growing freight industry, which affords great opportunities to franchisees and staff, all of whom are at the core of our business values.

Marcel Lal | CEO Asia Pacific

James Buck | Country Manager AU & NZ

I was born in Brisbane but moved to the Solomon Islands with my parents shortly thereafter where I commenced schooling with my two siblings. Fast forward some years and I find myself with a career in global shipping and logistics,12 years of this was working in Sydney prior to joining InXpress which was thoroughly enjoyable and remains my favourite Australian city. I recently returned to Brisbane with my partner Sarah and our two Border Collie’s.

I studied International Business and am currently working through a Master’s Degree in International Law. I am an avid sports fan and dabbled at an amateur level in Rugby Union and played in many park Cricket teams over the years.

As Country Manager and a Director of InXpress Australia and New Zealand, my role is to deliver a profitable network to all stakeholders including our franchise network, striving for best practice across every aspect of the business. This includes Franchise Development, Business Coaching, Marketing, Finance, Administration, IT and Operations. I am also responsible for ensuring we are offering our franchisee’s and staff opportunities to learn and grow and to reinvest in the network, ensuring we continue to evolve.

James Buck | Country Manager AU & NZ

Sandra Foley | Executive Assistant

I was born and raised in Adelaide, but after meeting my husband in 2007, I became an Army wife and moved to cities and country towns across Australia, to support my husbands’ career in the Defense Force. In 2015, we decided to set down roots and build our home in Brisbane’s Northern suburbs, to provide more support and stability for our growing family.

Throughout high school I had a keen interest in electronics and computing. After finishing a Certificate 4 in Information Technology (Networking), I came to the realization that the computer industry was not for me and so I went on to complete a Diploma of Business Administration. This change in career path led me to develop exceptional executive administration and office management skills, which I have applied to a multitude of roles, across various industries.

As the Executive Assistant to the CEO Asia Pacific and Country Manager Australia/New Zealand, I am passionate about supporting InXpress into the future and developing my career within the franchising industry.

Sandra Foley | Executive Assistant

Bridget | Franchise Administrator, Asia Pacific

I was born and raised in a small Queensland town called Toowoomba, where I completed my 12 years of schooling. After school, I made the move to Brisbane to complete further studies in Business & Finance, whilst working full-time for the Australian Federal Government. 

Fast forwarding 6 years, I re-located to persue a career in the Financial Services sector in Australia’s top financial hub of Sydney. My time in Sydney learning and working alongside some of Australia’s industry leaders taught me some valuable skills - what it means to be successful, the importance of attention to detail and how great results come from hard work. At the end of 2020 I made the decision to return home to Brisbane to be closer to my partner and family. 

As the Franchise Administrator for InXpress Asia Pacific, I support and manage a range of Compliance & Governance structures across the region to ensure accuracy and adherence to all local Government and code of conduct requirements. I also support the franchisees in the execution of their agreements, sales, transfers and other legal & compliance procedures.

Bridget  | Franchise Administrator, Asia Pacific

Sonia Egan | Finance Manager, Asia Pacific

I grew up in the North West Victorian town of Mildura where I completed my tertiary and post grad education and commenced my finance career in Logistics.  My husband and I moved to Brisbane in 2009 after a long-term desire to live close to the beach and have great weather for most of the year.  I have two young children with the eldest in early years of primary school.

I have a Bachelor of Business in Accounting and am a Certified Practising Accountant (CPA). I have over 15 years Finance & Financial Management in Shipping & Logistics Land (Road and Rail), Sea, Air & Warehousing, specialising in Ships Agency, Freight Forwarding, Mergers and Acquisitions

As a member of the APAC Leadership team, I support the Regional CEO, Country Managers, Finance Managers and their teams with finance administration, best practices, new initiatives and training and development.

Sonia Egan | Finance Manager, Asia Pacific

Emma Hodge | Global Business Process Analyst

Originally from Melbourne, I spend my Uni days in Canberra, where I started my professional career and then relocated to Brisbane in 2013.

I have a Bachelor in Hospitality Management (BHM) and have prior professional experience in the Aviation industry operations, IXP AU Office & Operations Manager then Product Export in AP IT team

In my current role, I work closely with the Global Operations Team, standardizing business practices globally and regionally to ensure consistent services to both franchisees and customers.

Emma Hodge | Global Business Process Analyst

Amanda Payne | Marketing Manager, Asia Pacific

Born and bred in Bankstown, I began my career working at South Sydney Football Club as an assistant to the Marketing Manager. It was at this time I decided that I wanted to pursue a career in Marketing and went on to firstly complete a Marketing Management Diploma, then on to a Bachelor of Commerce in Marketing & Bachelor of Arts in Psychology.

I have over 20 years’ marketing experience, in both traditional and digital methods and am a qualified Graphic Designer. I also have over 8 years of experience in the franchising sector.

In my role at InXpress, I am responsible for the brand development, the marketing strategy for franchise sales and supporting the franchise network with their marketing requirements in Australia, New Zealand and throughout the Asia Pacific region.

Amanda Payne | Marketing Manager, Asia Pacific

AU / NZ Franchise Development Team

Ryan Bohm | Franchise Development Manager

Since growing up in Canberra, I have been fortunate to live all over Australia & NZ which has provided me with an appreciation of doing business across a variety of landscapes and enjoying the best that both countries have to offer. I have lived in Brisbane for the last 10 years where I met my beautiful fiancée and we are proud parents of two. If I have a spare couple of hours you will likely find me on the golf course.  

I have spent close to two decades with an ASX listed company in a variety of roles, including general management, store and multi-unit operations, state and country level operations, franchise recruitment, property and sales. I grew up in this brand, starting in store and growing through the corporate departments. I thrive in fast paced, dynamic, digital and strategic environments, with great people and a strong team-focus. I can bring high energy, passion for performance and a love for serving people to this role. 

Over my career, I have strived to help businesses and individuals to ensure smooth and long lasting relationships. I am a problem-solver, a relationship-builder, a fixer and strive to bring the best out in people and across teams. I actively try not to be the corporate guy in the in the room, rather, the genuine person that will get it done (and fast) and genuinely add value to both sides.

As the Franchise Development Manager for the Australia and New Zealand countries I look forward to developing the existing Franchisee portfolio and expand the Inxpress network and increase the brands value.

Ryan Bohm | Franchise Development Manager

Caitlyn Wardle | Franchise Development Executive

Originally from South Australia, I spent most of my life moving around small towns in regional Queensland. My fiancé and I are now happily laying roots with our North Brisbane mortgage and two very need German Shepherds.

My career path has had about as much bouncing around as my living arrangements; from Biomedical Science to the Fitness Industry and now Franchising with a variety of certificates and diplomas, my innate curiosity and ability to adapt has held me in good stead throughout my professional journey to-date.

My tenure at InXpress is bordering on 2 years with previous roles in Accounts Receivable and as Franchise Development Coordinator before being elevated to my current role as Executive. It is my pleasure to be continually driving the growth of our Franchise Network utilising best practices in franchise recruitment to ensure the right candidates are coming aboard.

Caitlyn Wardle | Franchise Development Executive

Tayla Bayne | Franchise Development Coordinator

Having spent most of my life living by the water, I now reside in a small town, North-West of Brisbane with my partner and two boys.

I am currently studying a Diploma of Graphic Design but when I do have a spare minute, you'll catch me outdoors - at the beach, camping or catching up with friends over a coffee.

Previously, I have worked in admin for a Digital Marketing Agency and have spent the first two years of my time at InXpress working in the Franchise Support Centre. 

In my current role as Franchise Development Coordinator, I contribute to supporting the growth of the InXpress franchise system with a main focus on lead generation.

Tayla Bayne | Franchise Development Coordinator

AU / NZ Business Development Team

Adrian Bromley | Manager Business Coaching AU / NZ

I am a proud Queenslander and a 7th generation Australian descendant of Dr Edward Bromley, a naval surgeon who dates his arrival in Australia back to 1805. Married with four boys, I currently have an extra three daughter-in-laws, and five grandchildren to add to the family group. 

I have had a progressive career in business and corporate enterprises in a range of industries, both Commercial and NFP. In addition to my current InXpress positions, my previous work history has predominantly been in General Management, Sales Management, Sales, Coaching, Training, Franchising and Operations in a range of industries. I have sat on two boards and also owned several businesses, including being a Franchisee and Master Franchisor in Telecommunications.  

I have always loved cars and personally restored my 1961 Holden EK station wagon, which I still use as a daily driver. In addition to my family, my other interests include boating/ fishing and riding my Yamaha cruiser motorbike.

Adrian Bromley | Manager Business Coaching AU / NZ

Jason Hand | Business Coach

After being raised in Wagga Wagga and completing my Bachelor of Business at CSU (Albury Campus), I’ve spent the last 20 years in the logistics industry, including international parcel, freight forwarding and domestic carriers.

In 2009 we purchased the first InXpress Franchise in Asia Pacific, achieving strong year on year growth and winning over 40 awards at annual conferences over our 12 year journey. A particular highlight was our team winning the FCA (Franchise Council of Australia) Excellence in Franchising Award for QLD/NT Single Unit Franchise of the Year in 2019.

After the successful sale of our InXpress Franchise in 2021, I was delighted to be offered the opportunity to give back to the business by taking on the role of Business Coach to our Australian and New Zealand based Franchise Group.

Jason Hand | Business Coach

Alex Silva | Business Coach

Having been a franchisee myself and working on both sides of the business, I have a wealth of experience in coaching and the franchise industry. I have dedicated time and effort to my formal education and achieved a Bachelor of Marketing and a Post Graduate Certificate in Counselling at Tabor Adelaide in 2016. I also completed a Business Coaching certification from the largest Business Coaching group in the world, ActionCoach. My formal education is only surpassed by my real-life experiences, having met and worked with so many different business owners.

Over the span of my career, I have coached business owners from independent SME’s to franchise brands such as Subway, Laubman & Pank Optometrists, Wok in a Box, Megaw & Hogg Property Valuers and more. 
 
I am 46 years old, married with 3 children and was born in Rio de Janeiro, Brazil. I lived in the US for two years where I completed a course at Harvard University and have been living in Australia since 2006. I am fluent in English, Portuguese and Spanish. 

Alex Silva | Business Coach

Natalie Da Silva | Training and Coaching Co-Ordinator AU/NZ

Having spent most of my life living in coastal regions, I now reside in North Brisbane with my husband and son.

I come with a wealth of experience in planning, facilitating and assessing adult based training. In addition, I have extensive experience in support and administration. The industries I have worked in consist of transport, manufacturing, retail and training.

I have a Certificate IV in Training & Assessment and I am a Microsoft Office Specialist.

In my current role, I will be working closely with the Business Coaches to ensure we offer the very best coaching and training experiences for our franchisees. I will also assist with competency development for both franchisees and the InXpress Head Office team.

 

Natalie Da Silva | Training and Coaching Co-Ordinator AU/NZ

AU / NZ Finance Team

Raju Paudel | Finance Manager, AU/NZ

Born in Nepal, I moved to Australia in 2010 and my wife and I have enjoyed raising our two children in Brisbane for many years now.

I have a Bachelor of Science in Applied Accounting, an Advanced Diploma in Management Accounting and am a qualified Chartered Accountant. I have over 7 years of accounting experience and 3 years’ experience in Auditing.

Currently my role involves AU & NZ management reporting; supervision of payables and receivables function; financial evaluation, pricing analysis and compliance projects for franchisees. In addition to this, I have been providing ongoing support and training to the network for all their accounting needs.       

Raju Paudel | Finance Manager, AU/NZ

Jeongah Jeon | Accounts Payable Officer

Born in Korea, I relocated to Australia with my husband 10 years ago.

I graduated QUT in 2018, having studied a Bachelor of Accountancy.

I previously worked at Korea Institute of Industrial Technology, supporting the research team.

In my current role, I provide financial support to the organisation.
I handle payments and control expenses by processing, verifying and reconciling invoices.

Jeongah Jeon | Accounts Payable Officer

Charlie Rees | Accounts Officer

I was born in s’Hertogenbosch, Netherlands but relocated to Australia with my family very soon after, first landing in Victoria and then settling in Queensland. Interesting fact! I have 4 middle names Adriana, Wilhelmina, Petronella, Florentina, Maria.

I have over 23 years of experience in various accounts roles, having previously worked as a Credit Controller, Accounts Receivable and now as Accounts Officer.

In my current role, I support the franchise network in helping their customers with managing payments.

Charlie Rees | Accounts Officer

Heleanor Mellers | Accounts Officer

Born in South Australia, I travelled most of Australia by the time I was 12, this is when my family settled down in Brisbane therefore calling myself a Queenslander.

I am very appreciative that I have had a privileged life during my working career growing and understanding each companies operations of accounts. The knowledge I have received has all been learnt through life experience – having worked with industries consisting of manufacturing, wholesaling, retailing, international, building etc. The knowledge I have gained has allowed me to work closely with finance, accountants and international companies. My passion in life has always been for figures. The challenge in my life is after work – my home life with my husband and 2 border collie/cattle dogs – my husband says he is training the dogs but when I go home I know the true story which is a secret.

At InXpress my role is to assist Franchisees with ensuring monies are collected on time, queries on accounts and assisting the Finance Manager with other projects as required.

Heleanor Mellers | Accounts Officer

AU / NZ Franchise Support Center (FSC) Team

John O'Riordan | Operations Manager

Born in Canberra, I’m the eldest of 6 siblings.  At the beginning of my career, I lived in UK and NZ and then settled in Brisbane in 2016. I currently live and work happily here with my partner, Grace.

I’ve been involved with InXpress for 7 years as both a franchisee and then as a business coach, focusing on the Onboarding group and new franchisees.

In my current role as Operations Manager, I work within the Franchise Support Centre team providing operational support to the franchise network and work closely with carriers to ensure we offer the very best products and services to the market.

John O'Riordan | Operations Manager

Alexandra O’Connor | Franchise Support, Training Officer

Originally from Sydney, my partner and I live locally with our two young girls.

I have been with InXpress for 4 years and have various training and qualifications in franchising and franchise development.

In my current role, I supervise the Franchise Support staff and Credits team, acting as a point of escalation and troubleshooting for the franchise network. I also assist with new franchise set up and onboarding as well as carrier relationship management, building strong collaborations to better support our franchisees.

When not at work, I enjoy spending time with my family and friends, sewing new clothes and watching my daughters participate in out of school activies.

Alexandra O’Connor | Franchise Support, Training Officer

Brooke Teura | Franchise Support, Communication Officer

I recently relocated to sunny Brisbane from Auckland, New Zealand where I was born and raised.

I have a Certificate 3 in Small Business Management & Money Management and have been a part of various training programs to better my admin support & customer service skills.

I spent the past 3 and a half years working for DHL Express NZ in our country office, in that time I was in Customer Service and the Personal Assistant to the Director of Operations and Functional Coordinator for Operations. I am confident that the knowledge I have from DHL will come in handy in my role of Franchise Support Officer when answering queries.

Brooke Teura | Franchise Support, Communication Officer

Sharila Cain | Franchise Support, Software Officer

Having spent half of my youth in Sydney, travelling abroad, and living in the UK, I now reside in Northern Brisbane with my son Callum, of whom is the love of my life!

With more than 15 years of customer service, sales support and administration roles in the Logistic/Freight Forwarding industry, I am fortunate to have gained a range of skills and experience, delivering the best customer service within a wide variety of international organisations. I have an Advanced Certificate in Travel, Tourism & Business Administration, and an Administration Accreditation Certificate in Hotel School-City & Guilds of London Institution (Intercontinental Hotel Sydney).

The knowledge and qualifications to which I possessed in my previous roles have led me to my current role as a Franchise Support Officer at InXpress, where my main focus is to provide the best customer service and support to our franchisees and their customers. 

Sharila Cain | Franchise Support, Software Officer

Danish Bhaktar | Franchise Support, Credits Officer

Coming soon...

Danish Bhaktar | Franchise Support, Credits Officer