How InXpress is helping clients to navigate the COVID-19 pandemic

AP Leadership & Management Team

Marcel Lal | CEO Asia Pacific

Raised in Sydney where I enjoyed most of my education and working career, I now live in Brisbane with my wife and our daughter. We value our family time, along with opportunities to travel and experience different cultures when possible. I’ve always enjoyed playing and watching many sports but tennis remains one of my passions, having previously been a qualified coach whilst still playing competitively today as time permits.

My qualifications in business, initially in Economics, Finance & Marketing, extended to include Sales, Management and Leadership through my career. I am also CFE qualified as a Certified Franchise Executive and MAICD as a Member of the Australian Institute of Company Directors. Continued learning and development is something that I consider a key aspect of our working life and an important area of focus in our InXpress business.

My role as CEO Asia Pacific and member of the InXpress Executive Leadership Team & Global Board directs my focus towards strategic planning and leading our teams across six countries in this region. I am driven to implement key initiatives and continuous improvement in our business so we can ultimately achieve our growth aspirations and financial targets for all stakeholders. Prior to my current role, I was the Country Manager for InXpress Australia & New Zealand and I also have 12 years franchising experience within my multi-industry career spanning over 25 years.

I am extremely passionate about the InXpress business and proud to be a part of a sustainable B2B model and a resilient, tech-enabled franchise system within the growing freight industry, which affords great opportunities to franchisees and staff, all of whom are at the core of our business values.

Marcel Lal | CEO Asia Pacific

Sarah Guan | Executive Assistant

Coming soon...

Sarah Guan | Executive Assistant

Bridget | Franchise Administrator, Asia Pacific

I was born and raised in a small Queensland town called Toowoomba, where I completed my 12 years of schooling. After school, I made the move to Brisbane to complete further studies in Business & Finance, whilst working full-time for the Australian Federal Government. 

Fast forwarding 6 years, I re-located to persue a career in the Financial Services sector in Australia’s top financial hub of Sydney. My time in Sydney learning and working alongside some of Australia’s industry leaders taught me some valuable skills - what it means to be successful, the importance of attention to detail and how great results come from hard work. At the end of 2020 I made the decision to return home to Brisbane to be closer to my partner and family. 

As the Franchise Administrator for InXpress Asia Pacific, I support and manage a range of Compliance & Governance structures across the region to ensure accuracy and adherence to all local Government and code of conduct requirements. I also support the franchisees in the execution of their agreements, sales, transfers and other legal & compliance procedures.

Bridget  | Franchise Administrator, Asia Pacific

Sonia Egan | Finance Manager, Asia Pacific

I grew up in the North West Victorian town of Mildura where I completed my tertiary and post grad education and commenced my finance career in Logistics.  My husband and I moved to Brisbane in 2009 after a long-term desire to live close to the beach and have great weather for most of the year.  I have two young children with the eldest in early years of primary school.

I have a Bachelor of Business in Accounting and am a Certified Practising Accountant (CPA). I have over 15 years Finance & Financial Management in Shipping & Logistics Land (Road and Rail), Sea, Air & Warehousing, specialising in Ships Agency, Freight Forwarding, Mergers and Acquisitions

As a member of the APAC Leadership team, I support the Regional CEO, Country Managers, Finance Managers and their teams with finance administration, best practices, new initiatives and training and development.

Sonia Egan | Finance Manager, Asia Pacific

Raju Paudel | Financial Accountant, Asia Pacific

Originally from Nepal, where I completed most of my education, I then moved to Middle East Asia to commence my career in Auditing, working for Nexia International. I moved to Australia with my wife in 2010, initially resided at Canberra, moved to Darwin and then permanently relocated to Brisbane in 2015. I have two young boys, both currently attending primary school.

I have a Bachelor in Applied Accounting, an Advanced Diploma in Management Accounting and am a qualified member of CPA Australia. I have almost 12 years of experience in financial accounting and auditing, working for multiple industries.

I worked previously as a Finance Manager – AU & NZ within InXpress for almost 34 months. I have now been elevated to an Asia Pacific role where my main focus would be handling management reporting & budgeting; data analysis; project accounting; system implementation support and internal audit functions for multiple APAC countries.

Raju Paudel | Financial Accountant, Asia Pacific

Emma Hodge | Global Business Process Analyst

Originally from Melbourne, I spend my Uni days in Canberra, where I started my professional career and then relocated to Brisbane in 2013.

I have a Bachelor in Hospitality Management (BHM) and have prior professional experience in the Aviation industry operations, IXP AU Office & Operations Manager then Product Export in AP IT team

In my current role, I work closely with the Global Operations Team, standardizing business practices globally and regionally to ensure consistent services to both franchisees and customers.

Emma Hodge | Global Business Process Analyst

Lesley Sims | Marketing Manager, Asia Pacific

I grew up in South Africa where I lived until our family immigrated to Australia just after graduating. Since then, I have lived in Queensland, both in the SEQ city centre and regional Queensland. I also spent 3 years travelling the world and have spent time in 16 different countries. One of my most memorable life experiences was walking the Camino de Santiago, trekking 500km in 21 days across Spain. I am now settled in Brisbane where I live with my partner, and we still find time to look for adventures on the weekends!

I have developed my career in Marketing over the last 15 years, having worked in various industries including, Retail, Education, SME and NFPs. I am a Certified Practicing Marketer (CPM) recognised through the Australian Institute of Marketing. I completed my Post-Graduate Certificate in Marketing through Griffith University. I have been involved with Business Women’s Networks and Industry Professional Development organisations and won Queensland State Marketing Award through the EducatePlus Advancement Awards for my work in the education sector.

I am excited to be working for InXpress, a dynamic and forward-thinking company that is both well established and growing quickly. In my role as Marketing Manager for Asia Pacific, I work to build the InXpress brand across Australia, New Zealand, India, Vietnam, Hong Kong and Korea. I plan, execute and measure an array of strategies with the objective of supporting InXpress’ growth.

Lesley Sims | Marketing Manager, Asia Pacific

AU / NZ Franchise Development Team

Ryan Bohm | Franchise Development Manager

Since growing up in Canberra, I have been fortunate to live all over Australia & NZ which has provided me with an appreciation of doing business across a variety of landscapes and enjoying the best that both countries have to offer. I have lived in Brisbane for the last 10 years where I met my beautiful fiancée and we are proud parents of two. If I have a spare couple of hours you will likely find me on the golf course.  

I have spent close to two decades with an ASX listed company in a variety of roles, including general management, store and multi-unit operations, state and country level operations, franchise recruitment, property and sales. I grew up in this brand, starting in store and growing through the corporate departments. I thrive in fast paced, dynamic, digital and strategic environments, with great people and a strong team-focus. I can bring high energy, passion for performance and a love for serving people to this role. 

Over my career, I have strived to help businesses and individuals to ensure smooth and long lasting relationships. I am a problem-solver, a relationship-builder, a fixer and strive to bring the best out in people and across teams. I actively try not to be the corporate guy in the in the room, rather, the genuine person that will get it done (and fast) and genuinely add value to both sides.

As the Franchise Development Manager for the Australia and New Zealand countries I look forward to developing the existing Franchisee portfolio and expand the Inxpress network and increase the brands value.

Ryan Bohm | Franchise Development Manager

Tayla Bayne | Franchise Development Coordinator

Having spent most of my life living by the water, I now reside in a small town, North-West of Brisbane with my partner and two boys.

I am currently studying a Diploma of Graphic Design but when I do have a spare minute, you'll catch me outdoors - at the beach, camping or catching up with friends over a coffee.

Previously, I have worked in admin for a Digital Marketing Agency and have spent the first two years of my time at InXpress working in the Franchise Support Centre. 

In my current role as Franchise Development Coordinator, I contribute to supporting the growth of the InXpress franchise system with a main focus on lead generation.

Tayla Bayne | Franchise Development Coordinator

Caitlyn Wardle | Business Development Coordinator, Asia Pacific

I’m generally kept busy between family, renovations, keeping two German Shepherds out of trouble and spending as much time on the waterfront as my fiancé and I can. When all of that isn’t taking my attention, you’ll likely find me working away in my garden or dancing around the kitchen.

I have had a wide and varied career through Biomedical Science to Fitness and then to Franchise Recruitment at InXpress where I naturally gravitated more towards processes and finding ways to increase engagement. Now bordering on 2 years with the company with previous roles in accounts receivable and Australia / New Zealand recruitment, I now assist the AP Business Development Manager with regional implementation of recruitment and coaching processes and initiatives. I have a specialised focus on the role out of a region-wide CRM system including training and administration.

Caitlyn Wardle | Business Development Coordinator, Asia Pacific

AU / NZ Business Development Team

Adrian Bromley | Manager Business Coaching

I am a proud Queenslander and a 7th generation Australian descendant of Dr Edward Bromley, a naval surgeon who dates his arrival in Australia back to 1805. Married with four boys, I currently have an extra three daughter-in-laws, and five grandchildren to add to the family group. 

I have had a progressive career in business and corporate enterprises in a range of industries, both Commercial and NFP. In addition to my current InXpress positions, my previous work history has predominantly been in General Management, Sales Management, Sales, Coaching, Training, Franchising and Operations in a range of industries. I have sat on two boards and also owned several businesses, including being a Franchisee and Master Franchisor in Telecommunications.  

I have always loved cars and personally restored my 1961 Holden EK station wagon, which I still use as a daily driver. In addition to my family, my other interests include boating/ fishing and riding my Yamaha cruiser motorbike.

Adrian Bromley | Manager Business Coaching

Jason Hand | Business Coach

After being raised in Wagga Wagga and completing my Bachelor of Business at CSU (Albury Campus), I’ve spent the last 20 years in the logistics industry, including international parcel, freight forwarding and domestic carriers.

In 2009 we purchased the first InXpress Franchise in Asia Pacific, achieving strong year on year growth and winning over 40 awards at annual conferences over our 12 year journey. A particular highlight was our team winning the FCA (Franchise Council of Australia) Excellence in Franchising Award for QLD/NT Single Unit Franchise of the Year in 2019.

After the successful sale of our InXpress Franchise in 2021, I was delighted to be offered the opportunity to give back to the business by taking on the role of Business Coach to our Australian and New Zealand based Franchise Group.

Jason Hand | Business Coach

Alex Silva | Business Coach

Having been a franchisee myself and working on both sides of the business, I have a wealth of experience in coaching and the franchise industry. I have dedicated time and effort to my formal education and achieved a Bachelor of Marketing and a Post Graduate Certificate in Counselling at Tabor Adelaide in 2016. I also completed a Business Coaching certification from the largest Business Coaching group in the world, ActionCoach. My formal education is only surpassed by my real-life experiences, having met and worked with so many different business owners.

Over the span of my career, I have coached business owners from independent SME’s to franchise brands such as Subway, Laubman & Pank Optometrists, Wok in a Box, Megaw & Hogg Property Valuers and more. 
 
I am 46 years old, married with 3 children and was born in Rio de Janeiro, Brazil. I lived in the US for two years where I completed a course at Harvard University and have been living in Australia since 2006. I am fluent in English, Portuguese and Spanish. 

Alex Silva | Business Coach

Natalie Da Silva | Training and Coaching Co-Ordinator

Having spent most of my life living in coastal regions, I now reside in North Brisbane with my husband and son.

I come with a wealth of experience in planning, facilitating and assessing adult based training. In addition, I have extensive experience in support and administration. The industries I have worked in consist of transport, manufacturing, retail and training.

I have a Certificate IV in Training & Assessment and I am a Microsoft Office Specialist.

In my current role, I will be working closely with the Business Coaches to ensure we offer the very best coaching and training experiences for our franchisees. I will also assist with competency development for both franchisees and the InXpress Head Office team.

 

Natalie Da Silva | Training and Coaching Co-Ordinator

AU / NZ Finance Team

Rod Croxton | Collections Team Leader

Born in PNG, I moved with my family to Australia as a teen and lived in Sydney for 19 years before moving to Queensland with my wife to raise two children on the Sunshine Coast. 

My background has been in Finance and Banking, and I have worked in the Telecommunications, Energy, Construction and Transport industries along with the Motor trade.  

Most of these credit management roles were within Australia, and I have been fortunate enough to work in finance and operational roles in the Philippines and PNG. 

My current role encapsulates support for the collection team and franchise owners to have payments made on time and within terms. In addition, we field, and manage calls and enquires around account queries and allocation of monies. 

I am actively involved in developing initiatives and processes that deliver value to the business and best practice across credit management. 

Rod Croxton | Collections Team Leader

Heleanor Mellers | Accounts Payable Team Leader

Born in South Australia, I travelled most of Australia by the time I was 12, this is when my family settled down in Brisbane therefore calling myself a Queenslander.

I am very appreciative that I have had a privileged life during my working career growing and understanding each companies operations of accounts. The knowledge I have received has all been learnt through life experience – having worked with industries consisting of manufacturing, wholesaling, retailing, international, building etc. The knowledge I have gained has allowed me to work closely with finance, accountants and international companies. My passion in life has always been for figures. The challenge in my life is after work – my home life with my husband and 2 border collie/cattle dogs – my husband says he is training the dogs but when I go home I know the true story which is a secret.

At InXpress my role is to assist Franchisees with ensuring monies are collected on time, queries on accounts and assisting the Finance Manager with other projects as required.

Heleanor Mellers | Accounts Payable Team Leader

Charlie Rees | Collections Officer

I was born in s’Hertogenbosch, Netherlands but relocated to Australia with my family very soon after, first landing in Victoria and then settling in Queensland. Interesting fact! I have 4 middle names Adriana, Wilhelmina, Petronella, Florentina, Maria.

I have over 23 years of experience in various accounts roles, having previously worked as a Credit Controller, Accounts Receivable and now as Accounts Officer.

In my current role, I support the franchise network in helping their customers with managing payments.

Charlie Rees | Collections Officer

AU / NZ Franchise Support Center (FSC) Team

Soula Van Kooy | Franchise Support Manager

I was born and raised in Victoria, I have two adult sons and one adorable granddaughter! Having recently moved to Brisbane to be nearer to family, I am also enjoying the many advantages that this city offers, including great restaurants and the fabulous weather.

I have 20+ years experience in the franchising sector as Operations Manager with a master franchisee and 3 years as Membership and Education Manager with the Franchise Council of Australia. Prior to commencing with InXpress, I worked with an educational franchise portal, providing support office solutions to various brands, and I have written several articles designed to help franchisors better manage their teams and processes.

As Franchise Support Manager for AU/NZ, my role is to ensure we work collaboratively with our franchisees to find timely solutions for any concerns and to provide guidance and support to both internal and external stakeholders. I am excited to be a part of the innovative and progressive team at InXpress and look forward to celebrating many successes together.

Soula Van Kooy | Franchise Support Manager

Sharila Cain | Franchise Support, Software Officer

Having spent half of my youth in Sydney, travelling abroad, and living in the UK, I now reside in Northern Brisbane with my son Callum, of whom is the love of my life!

With more than 15 years of customer service, sales support and administration roles in the Logistic/Freight Forwarding industry, I am fortunate to have gained a range of skills and experience, delivering the best customer service within a wide variety of international organisations. I have an Advanced Certificate in Travel, Tourism & Business Administration, and an Administration Accreditation Certificate in Hotel School-City & Guilds of London Institution (Intercontinental Hotel Sydney).

The knowledge and qualifications to which I possessed in my previous roles have led me to my current role as a Franchise Support Officer at InXpress, where my main focus is to provide the best customer service and support to our franchisees and their customers. 

Sharila Cain | Franchise Support, Software Officer

Danish Bhaktar | Franchise Support, Credits Officer

Originating and also based out of Mumbai - India, I live cheerfully with my small family which includes my parents, a younger sibling, and the love of my life - my wife.

I've completed a Bachelor of Engineering at the University of Mumbai. After graduation, I quickly realized my interests in the logistics and freight forwarding industry and hence I'm intending to do my further studies in Logistics.

Previously, I have worked for a large Logitech firm concerned with optimizing client's supply chain and driving efficiencies for a set customer base. 

When not at work, I usually love to travel around the country with my family & friends. I have a deep passion for the game of professional cricket of which I still play as and when the time permits. 

In my current role at InXpress, I'm responsible for disputing the credits for the franchisees with the carrier, carrying out the reconciliation and uploading of invoices, as well as providing the required and right support to the franchisees for the timely allocation of credits.

Danish Bhaktar | Franchise Support, Credits Officer