We are a local Performance Turbocharger manufacturer in Balcatta, Perth. We ship our turbos all over the world for many different engines. We ship roughly x10 turbochargers out a day and they are heavy products that are also very fragile so shipping is very important to us.
We shipped our turbos out using two companies (Toll for local & DHL for overseas) However it made it very difficult not having accounts with many different other shipping companies as we also have a lot of rural customers, and companies like TNT would be better suited, however we didn’t have accounts with them and that made it very hard for our customers, same goes for Startrack when needing a turbo charger over night for emergency stock car fails and needing the upgraded turbo the next day.
This company (InXpress) Is a very simple and easy to use shipping company, we really like it because it puts all the shipping companies into one place and gives us the ability to use all of them without having seperate accounts for each. It is a huge time saver for us and not having to deal with each of them and only dealing with one person makes it a lot simpler for us.
The challenges we faced with previously, was if something went wrong with a shipping company such as not being delivered in the right time, loosing shipments overseas, and needing to chase up quotes to get the best deal for our customers, was there was not communication with any of the companies, we would also need to be on hold for a very excessive amount of time and in our small busy business, we didn’t have the man power to spare someone to wait on hold to chase these sorts of things up, so it was a huge challenge calling around the different shipping companies for the various reasons.
It was a huge cost to us before going with InXpress as we had to put the time aside for someone or even multiple people sometimes to contact each company and be on hold for a certain time, and we would miss calls from our customers, that are of cause much more important and need to be answered.