InXpress Alexandra Hills

I believe our Agent Donna Richardson is doing a wonderful job taking care of our freight, she is very efficient and always follows up, as soon as our freight has been delivered she advises us with an email. Could not ask for any better service, with her focus on our freight results, she makes us feel like we are her only customer.

You're an absolute star, thanks Donna Appreciate your help and wonderful service.

I cannot express enough, my gratitude to Donna Richardson from Inxpress. I have been caught out having to move parcels quickly and economically in the past and then I met Donna. Donna makes my deliveries happen! I don’t ever have to worry about a thing when it comes to freight as she always has me covered. Her level of professionalism is second to none and it is all comes with a warm and friendly can do attitude. Using this service has added much value to our business. Thank you Donna and your Team.

Our businesses have always required a heavy logistics component which we have traditionally managed with an internal team. For the past two years we have been exclusively using InXpress as an outsourced logistics function. We have found the service quality, responsiveness and competitiveness provided by InXpress to be beyond compare. Our on time delivery, freight cost and customer satisfaction KPI's have all seen material improvements since we first engaged InXpress. InXpress is the first supplier that has given us the measurable cost and efficiency improvements to outsource 100 percent of our freight requirements both for our domestic and export markets. InXpress also make a conscious effort to personalise their service and our operations team considers them more of a partner than a supplier. We have no hesitation in recommending InXpress as a supplier of the highest quality.

For the last 6 months I have been running a majority of our transport through Donna at InXpress. I have found that Donna and InXpress have improved our transport bookings by being prompt with any issues I have incurred during dispatching of goods to our customers. Donna and InXpress have gone to great lengths helping me with booking transport while I have been away from the warehouse or needing something sent urgent. Even getting a delivery address changed mid Transport. From a Dispatch /warehousing view Donna/InXpress have reduced my stress levels as well. When it comes to tracking your goods, InXpress makes that easy as well as getting a monthly bill that is easy to understand and using the online app is great if you are just looking for a Quote before booking. I Highly Recommend using InXpress and are more than happy to answer any questions regarding their service.

Thanks for your hard work, I just called the customer and they are over the moon and praised us and our Freight Broker. They told me stories where they were promised express freight and does not happen. Well done. Good job!