How InXpress is helping clients to navigate the COVID-19 pandemic

UPS Updates

Find the latest carrier updates from UPS.

For direct updates from UPS, visit https://www.ups.com/au/en/service-alerts.page?id=alert1

UPS Updates

Update received 23 May 2020

Malaysia – Movement Control Order extend until Jun 9th

 

  • 5/21: MY having public holiday on 5/24 till 5/26

 

Government

  • 4/15 - 3rd phase MCO – more stringent control. Other than essential services, private/commercial vehicles are “not allowed on the road” from 1800hrs – 0700hrs.
  • All essential services company are required to obtain the approved QR code from MITI even they are exempted previously.
  • Movement of individual are still under controlled and a new apps will be introduced today for individual to apply the respective QR code, details of the new apps to be announced later.
  • 4/29 – Malaysia is entering into the Recovery Phase or Phase 4 of the MCO (Movement Control Order) from 29 Apr – 12 May.  Effective 29 Apr, businesses that are allowed to operate with MITI approval during the MCO are now allowed :
    • To increase the workforce capacity to 100%
    • No restriction on operations hours
  • 5/4: 9 out of 13 states, including Selangor and PEN, are not adopting or fully complying to relax MCO measure. 5/6 No new update.
  • 5/11: MY Govt extended CMCO (Conditional Movement Control Order) for another 4 weeks, until 9 Jun. we see local state begin to fall in line with federal government’s CMCO and to reopen business 100% starting this week.

 

Thailand

 

Situation   

  • TH government declared emergency from Mar 26th. 4/27 – TH govt extend until 31st May
  • TH government announced Song Karn holidays April 11th -15th cancelled and required everyone to stay home
  • TH PM state of emergency Mar 25th announced 16 articles on the emergency decree concerned with nightclub, playground and places which are subject to pose a high risk of infection were ordered to close down indefinitely.
  • Nonthaburi, a province to the northwest of Bangkok, announced that they will impose a night curfew from next Tuesday. Our regular route into Bangkok does not go through Nonthaburi (Korat is to the northeast of Bangkok) so it should not affect us.
  • A western province Mae Hong Son, on the border with Myanmar, announced they will implement a night curfew from 22:00-04:00 starting tonight. It has no impact to our operation.
  • TH government announced that foreigners will not be allowed to transit through TH airports from April 1st . Cargo flights and air crew are still allowed, provided that they turn around quickly and depart TH.
  • As of Apr 2nd, emergency decree added to include curfew . Start from 10pm to 4am April 3rd. Curfew will have some exceptions, including for logistics transportation.
  • As of 4/18 – Traffic Authority of BKK announced night curfew is expanded to include trucks until 4/30 – since week of 4/6, have already started parking MON trucks that are loaded during curfew hours onsite at KMC and dispatch from BKK only after 0400hr when curfew is lifted. 4/27: extend until 31st May
  • Night curfew that started April 3rd prohibit flights into BKK. 100 arrived and refused to go into Quarantine. Pax flights inbound BKK were not allowed from April 4th to 6th. The Civil Aviation Authority of TH (CAAT) extended ban on all commercial flights to TH until April 18th. The new order will end on April 18th . Only state and military aircraft, emergency landings, technical landings and flights for humanitarian and medical purposes will be allowed. 4/15: ban extended until 30th April. All enter to TH are subject to health crisis regulation including a 14-day state quarantine. 4/27: ban extend until 31st May. 5/19 CAAT has extended inbound flight ban until 6/30
  • 5/4 – Govt started to relax some measures.
  • 5/15 – Govt announced as expected:
    • Reduce curfew hour by an hour, from 11pm to 4am. No impact to UPS ops
    • Open airport in Phuket

 

Japan

 

  • Government:
  • The Japanese law allows the governors to request and they cannot force by fine or imprisonment.
  • 4/17 – JP central govt extend the state of emergency from 7 prefectures to nationwide, effective until 5/6. Operations operate normal. Some companies follow govt declaration to close down.
  • 5/15 - The Japanese government has lifted state of emergency status in 39 out of 47 prefectures, while the remaining 8 prefectures will retain the state of emergency status until May 31, 2020. UPS's pickup and delivery services are currently not impacted, and continue to remain in operation.
  • 5/20 - JP government will announce formally to lift the emergency declaration in Kansai Area (Osaka, Kyoto and Shiga) on May 21. Tokyo, Tokyo metropolitan areas (Chiba, Saitama and Kanagawa) and Hokkaido will be remained as emergency.

 

New Zealand

 

Government:

  • Entire NZ will enter into lockdown at 11.59pm Wed, Mar 25
  • Public Transport still suspended
  • Government pushing for strict implementation of lockdown.  Government units were instructed to issue a pass or permission to leave premises in case an individual needs to go to the market, grocery, pharmacy or hospital.
  • 5/15   Four stage Alert System for COVID-19 announced in New Zealand which is still in Alert Level 2 – Reduce Contact

 

Australia

 

Government:

  • Step 1 is effective as of May 15, 2020

 

Operations:

  • 95% of the international flights are still suspended /cancelled until further notice

 

 

Philippines

 

Government

  • Effective May 16, 2020:
    • Metro Manila, Cebu City and Province of Laguna (where most of the Japanese manufacturing firms are located) will shift from ECQ to Modified ECQ from May 16-31, 2020.
    • Under the modified ECQ guidelines, operation of selected manufacturing firms and processing plants will be allowed to operate up to maximum of 50% (full details yet to be released by the gov’t).
    • Limited public transportation will be opened to service those who will go back to work subject to social distancing.  (Guidelines yet to be released by the Department of Transportation).
    • Moderate risk provinces in Luzon will transition to General Community Quarantine (GCQ).  This includes provinces of Cavite and Batangas where most of the Free Trade Zones are located.  Also under GCQ is Angeles Pampanga where Clark Airport is located.
    • Low risk areas and provinces will no longer be under community quarantine after May 15.
    • At present there are over 11,000 COVID-19 cases in the country with almost 2,000 recoveries and 726 deaths.
    • Will provide additional updates as the government releases complete guidelines.

Government

  • Under the general community quarantine (GCQ), the following will immediately take effect:
    • Work in government offices may be at full operational capacity or under alternative work arrangements in accordance with Civil Service Commission rules.
    • Category I industries that are allowed to work at full operational capacity (work from home or other arrangements also allowed)
    • "Agriculture, fishery, and forestry industries, food manufacturing and food supply chain businesses, including food retail establishments such as supermarkets, grocery stores, and food preparation establishments insofar as take-out and delivery services, food delivery services, health-related establishments, the logistics sector, information technology and telecommunication companies, media"
    • Category II industries allowed to work "between 50% capacity up to full operational capacity" (work from home or other arrangements also allowed)
    • "Mining and other manufacturing, export-oriented, and electronic commerce companies, as well as other delivery, repair and maintenance, and housing and office services"
    • Category III industries allowed to operate at a maximum of 50% working on site (work from home or other arrangements also allowed)
    • "Financial services, BPOs, legal and accounting, and auditing services, professional, scientific, technical, and other non-leisure services, and other non-leisure wholesale and retail establishment.

 

SP service (Clarke):

  • Service delays in Luzon to be expected.

Appropriate exceptions will be assigned to affected packages as necessary (DH-NO UPS CNTRL if in-building, C5-EMERGENCY if on-road).

 

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  • Deliveries to other Countries and Territories

Services to and from the following countries and territories may be temporarily impacted: Sri Lanka, Myanmar, Timor Leste, French Polynesia, American Samoa, Western Samoa, Fiji, Tonga, Tuvalu, Kiribati, Vanuatu, Bhutan, New Caledonia, Cook Islands, Papua New Guinea, Wallis & Futuna and The Solomon Islands.

 

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Update received 21 May 2020

Update received 30 April 2020

Peak Surcharge Update

Updated Peak Surcharge information is now available for review, including new Peak Surcharge rates and additional Peak Surcharges that will take effect beginning 03MAY20 and remain until further notice.

Download Peak Surcharges Information.

Update received 29 April 2020

If you have any shipments destined to Bangladesh and Sri Lanka  service is temporarily stopped due to flight cancellation and now imposing major backlog due to Govt lockdown.  Currently any packages destined to this location will be held in Singapore until space is available to drop feed within the next available flight but please expect major delays.

Important Updates on the Export of Medical Supplies from China

Export of Non-Medical Masks:

Effective April 26, 2020, the General Administration of Customs of China (GAC), the Ministry of Commerce (MOFCOM), and the General Administration of Market Supervision (GAMS) introduced new requirements for the export of non-medical masks out of China.

Under the new requirements, if the Manufacturer of the non-medical masks to be exported is included in a “White List (http://wms.mofcom.gov.cn/article/zcfb/g/202004/20200402959046.shtml)” maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP), a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with Chinese or destination quality standards needs to be provided during shipment pick-up or tender.

Non-medical masks cannot be exported if the Manufacturer is included in a “Black List” maintained by GAMS.

If the Manufacturer is not in the “Black List” and the “White List (http://wms.mofcom.gov.cn/article/zcfb/g/202004/20200402959046.shtml)”, the Exporter of Record needs to provide during shipment pick-up or tender a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with Chinese or destination quality standards.

Shippers should ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

 

Alternatively:

Effective April 26, 2020, these commodities can be exported if, during shipment pick-up or tender, the Exporter of Record produces a hard-copy Export Declaration of Medical Supplies stating that goods are certified or registered by the quality standard of the destination country, and the Manufacturer of the exported goods is included in a ‘White List (http://wms.mofcom.gov.cn/article/zcfb/g/202004/20200402959046.shtml)’ maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP).

Ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

Update received 28 April 2020

Update received 27 April 2020

Temporary Service Adjustments

UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.

Japan

The Japanese government declared nationwide state of emergency and will remain in force until May 6, 2020 to contain the spread of Coronavirus. UPS's pickup and delivery services are currently not impacted, and continue to remain in operation.

Malaysia

The Malaysian government declared a nationwide order with measures to contain Novel Coronavirus from March 18 – May 12, 2020. UPS’s pickup and delivery services are currently not impacted, and continue to remain in operation throughout the country.

Philippines

In light of the measures taken by the Philippine government to contain the spread of the Novel Coronavirus, service delays in the Philippines are to be expected.

Deliveries to Europe

Due to containment measures implemented by European countries in an effort to stop the spread of Novel Coronavirus, parcel deliveries to some European countries may be temporarily impacted. For the latest information on service impacts in Europe, please visit here (https://www.ups.com/it/en/service-alerts.page?id=alert1).

Deliveries to other Countries and Territories

Services to and from the following countries and territories may be temporarily impacted: Sri Lanka, Myanmar, Timor Leste, French Polynesia, American Samoa, Western Samoa, Fiji, Tonga,Tuvalu, Kiribati, Vanuatu, Bhutan, New Caledonia, Cook Islands, Papua New Guinea, Wallis & Futuna and The Solomon Islands.

Services to and from selected countries and territories in the Indian Subcontinent, Middle East, Central Asia and Africa may be temporarily impacted. For the latest information, please

visit here (https://www.ups.com/in/en/service-alerts.page?id=alert1).

 

ISMEA Service Updates

Indian Subcontinent

Temporary Service Adjustments Due To COVID-19 … More (/ae/en/service-alerts.page?id=alert1)  UPS is open for business

4/27/2020 Service Alerts: UPS - United Arab Emirates

https://www.ups.com/ae/en/service-alerts

India:

The Indian Government has announced a nation-wide lockdown from March 25th to May 3rd to restrict people movement. The Government has classified districts across India into zones, each with its own set of guidelines. Depending on the zone there may be restrictions on people and vehicle movements. Our pickup and delivery services will be operational in postal codes across cities in India in line with this advisory. In case of restricted zones, packages for export can be dropped at a UPS drop-off location.

UPS continues to operate its daily flight to and from Indira Gandhi International Airport (IGIA), Delhi as usual. Clearances for shipments will be as per Government advisory.

Bangladesh:

The Bangladeshi government has declared a country lockdown as of March 26th until April 25th. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Middle East, Central Asia

United Arab Emirates:

United Arab Emirates government has imposed a curfew for its citizens as of March 26th until further notice. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the Country except for delays due to curfew.

Saudi Arabia:

Kingdom of Saudi Arabia government has imposed a nation-wide curfew for its citizens as of March 23rd that will last for 21 days. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the Country with expected delays due to curfew.

Pakistan:

Pakistan’s government has declared a country lockdown as of March 23 until further notice. Pakistan has resumed Import and Export Operations. Pickup and delivery services are in operation and are available upon customer’s request. Self-collection and drop offs are possible in major cities of Pakistan at UPS facilities for essential goods and services.

Africa

Nigeria:

Nigeria’s government has announced closing airports to all incoming international flights for one month on March 21st. A lockdown was imposed in Lagos, Abuja, and Ogun states for four weeks as of March 27th to control the spread of COVID-19. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

South Africa:

South Africa’s government has declared a country lockdown as of March 26th until April 30th. UPS services continue to operate for essential goods only for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Morocco:

Morocco has declared a state emergency on March 20 . This was extended that for a full month until April 20th. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to state emergency.

Get the latest information regarding Service Impacts throughout the world.

https://www.ups.com/assets/resources/media/Global_Novel_Coronavirus_Updates.pdf

Update received 20 April 2020

Updates on Exporting Masks from Taiwan

The Ministry of Economic Affairs of Taiwan announced the following:

  • Non-surgical masks: Effective March 13, shippers are no longer required to apply for a permit before exporting non-surgical masks made of woven or knitted fabrics without filters from Taiwan.
  • Surgical masks: Effective April 9, shippers are permitted to send up to 30 pieces of surgical masks every two months to first- and second-degree relatives living abroad. Prior to shipping, shippers are required to apply for a permit from the designated Bureau of Foreign Trade website (in Chinese only). Please be reminded that items shipped overseas will be subject to the customs regulations of the destination country.

Refer link https://www.trade.gov.tw/English/Pages/Detail.aspx?nodeID=86&pid=691385

Update received 17 April 2020

China Updates:

South China to AU/NZ GWT at 100kg for both Export PP and Export FC.

East China (PVG / Shanghai) to AU/NZ GWT at 100kg for both Export PP and Export FC.

 

Hong Kong Updates:

  • HK-IA pick up threshold is at 300kg for both Export PP and Export FC

Update received 15 April 2020

Temporary Changes to Signature Required Packages

In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery

Temporary Service Adjustments

UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.

  • Japan

The Japanese government declared a month-long state of emergency for 7 prefectures on April 7, 2020 to contain the spread of Coronavirus. UPS's pickup and delivery services are currently not impacted, and continue to remain in operation in those areas.

  • Malaysia

The Malaysian government declared a nationwide order with measures to contain Novel Coronavirus from March 18 – April 28, 2020. UPS’s pickup and delivery services are currently not

impacted, and continue to remain in operation throughout the country.

  • Philippines

In light of the measures taken by the Philippine government to contain the spread of the Novel Coronavirus, service delays in the Philippines are to be expected

  • Deliveries to Europe

Due to containment measures implemented by European countries in an effort to stop the spread of Novel Coronavirus, parcel deliveries to some European countries may be temporarily

impacted. For the latest information on service impacts in Europe, please visit here (https://www.ups.com/it/en/service-alerts.page?id=alert1).

  • Deliveries to other Countries and Territories

Services to and from the following countries and territories may be temporarily impacted: Sri Lanka, Myanmar, Timor Leste, French Polynesia, American Samoa, Western Samoa, Fiji, Tonga,Tuvalu, Kiribati, Wallis & Futuna and The Solomon Islands.

Services to and from selected countries and territories in the Indian Subcontinent, Middle East, Central Asia and Africa may be temporarily impacted. For the latest information, please visit here (https://www.ups.com/in/en/service-alerts.page?id=alert1).

NOTE: Shipments shipped to Western Australia and Tasmania may be subject to longer transit time

Documentation Required for Export of Medical Supplies out of China

With immediate effect, China’s Ministry of Commerce, Customs and National Medical Products Administration require all Shippers exporting 12 categories of medical supply commodities to provide the following documentation for export customs clearance:

  1. Export Medical Supplies Statement, provided by the Exporter of Record (EOR); and
  1. Medical Device Product Registration Certificate, issued by the National Medical Products Administration to the manufacturer.

Please note that a CIQ Certificate (in addition to an Export Medical Supplies Statement and a Medical Device Product Registration Certificate) is also required for export of COVID-19 test kits

To avoid potential delays, UPS recommends that –

Shippers of commodities listed as No.1 to 5 in the table above to:

If the Manufacturer and Exporter of Record or Shipper are the same, confirm (a) the Manufacturer of goods to be exported, and (b) the specific goods to be exported are registered in the National Medical Products Administration’s Medical Protective Suits Registry (http://www.nmpa.gov.cn/WS04/CL2138/376203.html), and the Manufacturer has obtained a Medical Product Device Registry Certificate.

Note: An approved commodity in the Medical Protective Suits Registry will include (a) Product Registration Number, (b) Description of Approved Commodity, and (c) Registered Company Name.

If the Manufacturer and Exporter of Record or Shipper are different, in addition to the above, the Manufacturer must obtain the Medical Product Device Registration Certificate, while the Exporter of Record or Shipper must provide the Export Medical Supplies Statement.

Provide original copies of the Export Medical Supplies Statement AND Medical Device Product Registration Certificate during shipment pick-up or tender.

Ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

Shippers of commodities listed as No.6 to 12 in the table above to: (REFER to link https://www.ups.com/au/en/service-alerts.page?id=alert1)

Provide original copies of the Export Medical Supplies Statement AND Medical Device Product Registration Certificate during shipment pick-up or tender.

Ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

Update received 8 April 2020

Hong Kong

  • As of Apr 6,  24 new confirmed cases reported in HKG, 914 in total
  • Delay of cross border trucking between HKG and SZX are expected as all drivers will required to take nucleic acid test at the border from Mar 27, test result is valid for 14 days. 3-4 hours delay are expected in the first couple weeks
  • For the new quarantine requirement for the cross border truck drivers between HKG and mainland china, UPS trucking service vendors confirmed 100% ready for it new requirement at cross border Customs effective on Apr 10

Japan

 

Government:

https://www.japantimes.co.jp/news/2020/04/06/national/japan-shinzo-abe-state-of-emergency-tokyo-osaka/

 

  • JP infection number is increasing especially in TYO.
  • News report April 6th morning that PM Abe is resolving to declare a State of Emergency on the 7th or 8th of APR to cover large cities such as Tokyo and Osaka. The declaration is reported to last for 1 month until 06MAY. The declaration gives each governor the power to “request the cooperation” of residents and business to limit going outside, to ask for cancellation of events, to use Eminent Domain powers to appoint buildings as temporary medical facilities, and to direct transportation service providers to prioritize medical shipments.
  • The Japanese law allows the governors to request and they cannot force by fine or imprisonment.
  • The Japanese government is preparing a list of “essential businesses” that the government wishes would remain open during the state of emergency.

Philippines

 

SPL Manila Warehouse (PH CP) :

SP service (Clarke):

  • The governor of TYO will be holding a news conference to night what the measures TYO Metropolitan Government will take in event PM declares a State of Emergency. 
  • Emergency declaration is not expected to stop road or train or logistics services.
  • As of Apr 7th , operating on skeletal force. All returns will be physically received but expect delays on system receiving.
  • Seagate CSO team has been updated
  • Service delays in Luzon to be expected.
  • 5X flight will be cancelled for Apr 9 and 10

Asia (SZX = Shenzhen) hub – General

  • Appropriate exceptions will be assigned to affected packages as necessary (DH-NO UPS CNTRL if in-building, C5-EMERGENCY if on-road).
  • SZX customs required aircraft inspection for all inbound brown-tails for COVID-19 impact and delayed aircraft unloading/loading process. impacted shipments, inbound:

General SP EMEA

 

Effective immediately and until further notice, in order to support UPS operations during the COVID-19 outbreak, the commit times for all domestic, transborder and worldwide Express and Express Saver service shipments have been relaxed in Europe, as noted below: 

Consignees that are knowingly closed due to Corona, will not receive multiple delivery attempts. Shipments will be returned as per customer protocol.

Overview – ISMEA Region

 

More and more countries’ authorities imposing restrictions in the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work, imposing curfew.

 

Situation is quite dynamic and changing in every few hours. Only essential goods clearance approval is being given by authorities that too on case to case basis.

 

Middle East and Central Asia

UAE: UPS is operating as being logistic company have special permission & as far the flights are arriving , we are on duty to serve the customer with proper safety measures as recommended by the Government.

Saudi: due to COVID-19 Saudi security department decision to lock this area until further notice. Anak, Awamiah, Qatif, Rahima, Ras Tanura, Safwa, Seihat and Tarut. For all other cities, service is available but transit time is been effected by 1-2 days extra time due to the difficulties being faced with load movements into Saudi Arabia. A curfew for the remainder of Saudi Arabia started last week from 15.00-07.00 and will continue until 21 April 2020. General movement between and in major cities is forbidden throughout the day, but as a logistic and transportation company, UPS has an exemption and running operation as normal.

Kuwait: In order to prevent COVID-19 virus from spreading in Kuwait, all passenger flights are suspended from/to Kuwait until further notice. Cargo flights are still operating as per schedule without restriction.

Bahrain: In order to prevent COVID-19 virus from spreading, Bahrain has suspended all passenger flights until further notice, resulting in export/import delays.

Oman: In order to prevent COVID-19 virus from spreading, Oman has suspended all passenger flights until further notice, resulting in export/import delays.

Qatar: In order to prevent COVID-19 virus from spreading, Qatar has suspended various passenger flights until further notice, resulting in export/import delays. Passenger flights from Europe are still operational but less frequent. The government has restricted working hours and available staffing in the industry. Following those guidelines, UPS will reduce opening hours from 07:00 am   13:00-hence, pick up and deliveries are subject to delays.

Jordan: A national emergency declaration was issued by the government of Jordan locking down all public and private sectors with the exception of Health & Food supplies until further notice. All international flights have been suspended. However, according to government officials import and exports of packages might be possible. The packages will be subject to a four day quarantine, resulting in service delays. With immediate effect-24 March 2020-Jordan is banning all courier shipments (including UPS, FEDEX, DHL, TNT, etc.) from China , Iraq , Lebanon , Italy , South Korea and Egypt for the private sector only. Companies and Corporations are permitted to receive packages from concerned countries. Packages shipped for private individuals must be held at origin and/or RTSd.

Pakistan: Due to the COVID-19 epidemic, Pakistan government has imposed a lock down over the entire country until further notice. After suspension of all flights on 21 March 2020, UPS Pakistan has resumed import and export operation with four flights per week. UPS is not permitted to deliver or pickup due to the lock down, however, customers can drop their packages on predetermined export locations and consignees can pick up their packages at the UPS location.

India Subcontinent

Bangladesh and Sri Lanka will be placed under suspension effective today.  If you receive queries re these destinations either export or import, make customer aware we are unable to service at this time.

 

India : No Commercial Carriers flights in/out country since March 22, major cities ordered all business shut down 21 to 15th Apr, on-going domestic flights cancellations.

 

People and cargo restrictions. Most of the customers remain closed. Inbound shipments are still arriving into India on freighters and clearance is happening for Pharma shipments and medical devices, essential shipments (approved by local authorities). Airport terminals are still congested. For non-essential shipments too, IF customer can get approval from local authorities we can deliver it.  Government requested airport terminals to waive 50% of the demurrage charges until 14th April.

Nepal: Due to the COVID-19 epidemic, the Nepal Government has shut down public and private sectors from 22 March to 7 April 2020. Only businesses, involved in providing food and medical supplies are exempt. All international flights have been suspended until 15 April 2020. There will be no pickup, delivery or customs clearance.

 

AFRICA

Morocco: On March 15 2020, the government of Morocco extended the suspension to all passenger flights. Charter crews are not allowed to disembark, resulting in a quicker turnaround. UPS continue to import and export volume-however, export is delayed to the next morning. As of 20 March, the Morocco Government declared a state of emergency until further notice. Leaving homes requires permission of local authorities. Critical business, such as supermarkets, medical facilities are exempted from the requirement. All deliveries must be completed by 18.00 and pickups will be only shipped next day. While UPS is maintaining service, pick up and deliveries are subject to delays.

Tunisia: Since 16Mar restrictions on charter crew, Import and Export flights schedule changing.

 

Nigeria:  In an effort to contain Coronavirus from spreading, the Nigerian Government has decided to suspend all International and Domestic passengers flights as of 23 March 2020 until further notice. UPS is operating Import and Export through Cargo flights and Domestic volume is only moving via ground movements. Consequently all volume is impacted by delays in service

South Africa: The President of South Africa announced on 23 March 2020 a complete lock down for the country as of midnight 26 March until 16 April due to the Corona pandemic. Exempted from the lockdown are essential services, such as Health and emergency personnel Security services, Production and distribution of food and basic supplies, essential banking services, Power, Laboratory services and Hygiene services, where UPS delivers some of it. South Africa customs is still working, but clearance might be delayed. UPS is undertaking efforts to be exempted from the measures. UPS is still operational.

Rest of Africa, impact due to CC flights cancellations.

 

SINGAPORE

Singapore has also been placed under a more stringent lockdown as well.  Only essential businesses are allowed to remain open.  UPS is continuing operations BUT can only deliver to businesses that are open.  It is up to your customer to confirm with intended recipient that they are open and able to receive shipments.  If the receiver is not open, don’t ship, wait until they are open to do so.

  • NRT, KIX, CRK, KUL, PEN, ICN
  • Mis-connection, shipment offload due exceed capacity continued to be happening
  • SZX-DEL volume held in SZX hub due to COVID 19 impact in IN
  • SZX-AU/NZ volume held in SZX hub due to COVID 19 impact. UPS experiencing Major backlog due to high volume.  Expect delay.
  • Express: 10:30 AM to 12:00 PM 
  • Express Saver: 12:00 PM to 2:00 PM. 
  • Express Saturday Delivery (DE & UK only): 12:00 PM to 2:00 PM. 

Update received 8 April 2020

UPS Peak Surcharge Update

Updated Peak Surcharge information is now available for review, including new Peak Surcharge rates and additional Peak Surcharges that will take effect beginning April 12 and remain until further notice.

 

Click here to download list of surcharges

Update received 7 April 2020

  • Malaysia – Movement Control Order Mar 18th to 31st has been extend by further 2 weeks till Apr 14th

·Movement on SP network offered priority to loose carton over palletized shipment

  • WWEF shipment and shipment total weight above 2tons in a day required approval from UPS Regional Control Tower before pick up can take place STX / Shipper to provide forecast in advance.
  • Deliveries to other Countries and Territories
    • Services to and from the following territories are suspended until further notice: Sri Lanka, Myanmar, Timor Leste, French Polynesia, American Samoa, Western Samoa, Fiji, Tonga, Tuvalu, Kiribati, Wallis & Futuna, New Caledonia and Solomon Island

Parcel:

  • To avoid customer contact, UPS Parcel will not hand DIAD to customer for signatures. Instead signature pad will show “COVID19” and the screen name will show “CVD” followed by consignee name. Ex. “CVC Smith”
  • Currently, all UPS NDA and UPS Worldwide products will continue to have 3 attempts for delivery. If delivery is unsuccessful, the package will be returned to shipper (RTS). UPS will make one attempt to deliver all non-NDA packages if the business is known to be closed for 9 or more days. If delivery is unsuccessful, the package will be returned to the shipper (RTS)

(TAKE NOTE: COST WILL BE INVOLVED for the RTS– please ensure to check to ensure receiver is available to accept and is not disrupted due to lockdown of that particular country.)

Canada

4/2/2020 Due to the Covid-19 Pandemic all provinces in Canada have ordered business that provided non-essential services to shut down until further notice, shipments that are going to such business may be affected, all postal codes are affected by the provincial initiatives. (UPS continues to be allowed to proceed as essential business)

EMEA

General Information:

  • Most borders in Europe are closed for people
  • State of emergency declared in: Slovakai, Serbia
  • Most countries are not allowing events over a certain size, most of them limit to 100
  • Most strict is Austria limiting it to 5 people, Isreal 10 people
  • UK planning to mandatory isolate elderly people over 70 years for up to 4 months
  • Situation differs per country. Some on total lockdown, others under controlled closure.
  • NL measurements have been extended until 28th April

Overview – ISMEA Region

More and more countries’ authorities imposing restrictions in the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work, imposing curfew.

Situation is quite dynamic and changing in every few hours. Only essential goods clearance approval is being given by authorities that too on case to case basis.

Middle East and Central Asia

UAE: UAE is lockdown from 0800pm til 0600am Every Day (Evening till early morning only)

UPS is operating as being logistic company have special permission & as far the flights are arriving, we are on duty to serve the customer with proper safety measures as recommended by the Government.

  • Saudi: due to COVID-19 security department decision to lock this area until further notice. Anak, Awamiah, Oatif, Rahima, Ras, Tanuar, Safwa, Seihat and Tarut. For all other cities, service is available but transit time is been effected by 1-2 days extra time due to the difficulties eing faced with load movements into Saudi Arabia. A curfew for the remainder of Saudi Arabia started last week from 15:00-07:00 and will continue until 21 April 2020. General movement between and in major cities is forbidden throughout the day, but as a logistic and transportation company, UPS has an exemption and running operation as normal.
  • Kuwait: In order to prevent Covid-19 virus from spreading in Kuwait, all passengers flights are suspended from/to Kuwait until further notice. Cargo flights are still operating as per schedule without restriction. 
  • Bahrain: In order to prevent Covid-19 virus from spreading, Bahrain has suspended all passenger flights until further notice, resulting in export/import delays.
  • Oman: In order to prevent Covid-19 virus from spreading, Oman has suspended all passenger flights until further notice, resulting in export/import delays.
  • Qatar: In order to prevent Covid-19 virus from spreading, Qatar has suspended all passenger flights until further notice, resulting in export/import delays. Passenger flights from Europe are still operational but less frequent. The government ahs restricted working hours and available staffing in the industry. Following those guidelines, UPS will reduce opening hours from 07:00am 13:00- hence, pick up and deliveries are subject to delays.
  • Jordan: A national emergency declaration was issued by the government of Jordan locking down all public and private sectors with the exception of Health & Food supplies until further notice. All international flights have been suspended. However, according to government officials import and exports of packages might be possible. The packages will be subject to a four day quarantine, resulting in service delays. With immediate effect – 24 March 2020 – Jordan is banning all courier shipments (including UPS, Fedex, DHL, TNT, etc) from China, Iraq, Lebanon, Italy, South Korea and Egypt for the private sector only. Companies and Corporations are permitted to receive packages from concernted countries. Packages shipped for private individuals must be held at origin and/or RTSd.
  • Pakistan: Due to the Covid-19 epidemic, Pakistan government has imposed a lock down over the entire country until further notice. After suspension of all flights on 21 March 2020, UPS Pakistan has resumed import and export operation with four flights per week. UPS is not permitted to deliver or pick up due to the lock down, however, customers can drop their packages on predetermined export locations and consignees can pick up their packages at the UPS location.

India Subcontinent

  • India: No Commercial Carriers flights in/out country since March 22, major cities ordered all business shut down 21 to 15 April, on-going domestic flights cancellations. People and cargo restrictions. Most of the customers remain closed. Inbound shipments are still arriving into India on freighters and clearance is happening for Pharma shipments and medical devices, essential shipments (approved by local authorities). Airport terminals are still congested. For non-essential shipments too, IF customer can get approval from local authorities, we can deliver it. Government requested airport terminals to waive 50% of the demurrage charges until 14th April.
  • Sri Lanka: As an additional measure to contain Covid-19 spreading, since 24 March 2020, Sri Lanka authorities have imposed a curfew preventing non-essential activities and related people circulation, resulting in Delivery and Pick Up service delays.
  • Bangladesh: In order to contain Covid-19 virus, the Bangladesh Government has decided to shut down all public sectors and declared a public holiday from march 26 2020 to April 11 2020 inclusive and imposed travel and movement restrictions across the country, including major cities such as the capital Dhaka, Cottogram, Sylhet, Rajshaji and Khulna, resulting in delays in pickup and delivery. The country has suspended all International flights until further notice and import custom clearance is shut until April 4, therefore all import packages during this time need to be held at origin and/or transit hubs.
  • Nepal: Due to the Covid-19 epidemic, the Nepal Government has shut down public and private sectors from 22 March to 7 April 2020. Only businesses, involved in providing food and medical supplies are exempt.  All international flights have been suspended until 15 April 2020. There will be no pickup, delivery or customs clearance.

Africa

  • Morocco: On March 15 2020, the government of Morocco extended the suspension to all passenger flights. Charter crews are not allowed to disembark, resulting in a quicker turnaround. UPS continue to import and export volume-however, export is delayed to the next morning. As of 20 March, the Morocco Government declared a state of emergency until further notice. Leaving homes requires permission of local authorities. Critical business, such as supermarkets, medical facilities are exempted from the requirement. All deliveries must be completed by 18:00 and pickups will be only shipped next day. While import and export flights schedule changing.
  • Nigeria: In an effort to contain Covid-19, from spreading, the Nigerian Government has decided to suspend all international and domestic passenger flights as of 23 March 2020 until further notice. UPS is operating import and export through cargo flights and domestic volume is only moving via ground movements. Consequently, all volume is impacted by delays in service.
  • South Africa: The President of South Africa announced on 23 March 2020 a complete lock down for the country as of midnight 26 march until 16 April due to the Covid-19 epidemic. Exempted from the lcokdown are essential services, such as Health and emergency personnel security services, production and distribution of food and basic supplies, essential banking services, power, laboratory services and hygiene services, where UPS delivers some of it. South Africa customs is still working, but clearance might be delayed. UPS is undertaking effors to be exempted from the measures. UPS is still operational.
  • Rest of impacted due to CC flights cancellations.

Update received 3 April 2020

Click here for list of Service Restrictions by Country - 03.04.2020

Below Service Updates last updated: March 31st, 2020 .  This will give you an overall understanding how UPS are operating globally and the continuous challenges we are faced daily from each UPS Office location.

EUROPE– In Turkey, movements between major cities have been restricted, but the transportation of goods was exempted; the situation is fluid as the rules are not clear and UPS will be monitoring closely. In Ukraine, the Kyiv International Airport will be open for cargo flights throughout April.

AMERICAS– In Peru, curfew hours have been implemented from 6:00 PM to 5:00 AM through April 12th, with no exceptions and a requirement that deliveries conclude by 6:00 PM with a one hour grace period. In Brazil, the governors of all 27 states have established confinement rules, with small variations from state to state, but there are no restrictions on cargo or logistics transportation.

APAC– In Indonesia, UPS secured written agreement that we will be able to access all areas of the country to provide logistics services for the duration of the pandemic. Prime Minister Nguyen Xuan Phuc of Vietnam announced strict social distancing measures from April 1 to April 15, under which only essential services will be allowed to operate normally. This is a summary of developments for informational purposes only, may not include all details and is subject to change as the situation evolves.

In China, there is a weight restriction of 200kgs effective today per day per shipment from same sender.  We ask all clients to adhere this restrictions to avoid refusal of collection.  Take note this may change without notice so we ask for everyone’s cooperation on such difficult time for all.

Click here to download the full list of countries and restrictions

Please refer to ups.com for country level service updates or select the country link to see service alerts for that location and take note UPS are experiencing major backlogs and doing all possible to minimize delay where possible.  Please ensure to let customers know to add additional 1-3 days on top of existing transit time to cover the delay especially from Asia Pac as space constriction applies.  Some may take longer.

Update received 31 March 2020

Please take note of attachment as this will affect all Personal effect shipments.  UPS will reject and RTS back to sender  if instructions are not followed.  Ensure to alert everyone please in order to combat Covid-19 which took effective 30MAR20.

ABF Enforcement Control

Update received 27 March 2020

Please note that temporary service disruptions are to be expected in the following territories:

Territory

Service Impact

Cambodia

Import and exported services suspended until March 28

French Polynesia

Import service suspended from March 28 until April 28;

Export service suspended from March 29 until April 28

Fiji, Tonga, Tuvalu, Kirbati, Wallis & Futurna

Import and export services suspended until May 31

America Samoa and Western Samoa

Import and export services suspended until April 30

New Caledonia

Import service is available but transit time may be extended;

Export service suspended until April 30

Update received 26 March 2020

Overview – ISMEA Region

More and more countries’ authorities imposing restrictions on the effort to contain the virus spreading, typically banning passengers flights in/out the country, closing borders, restricting the in-country non-essential private companies to work and imposing curfews. Collateral impacts to our business come as well from less government officials available (clearance) and ops employees to be on duty. Middle East and Central Asia, and from this week more India Subcontinent and Africa countries have service impacted because of additional banning rules. The focus which has been primarily on Network contingency solutions is extended to understand the in-country impacts from clearance to final mile.  All the below involved countries are incurring service delays, additional days in transit not fixed as the contingency flows are variable through a very dynamic situation.

 

Middle East and Central Asia

UAE: Most of the passenger flights have suspended operations, only Freighter and still operating.

Pakistan: No commercial flights since 21 Mar, major cities ordered all business shut down 21 to 31 March.

 

India Subcontinent:

India: no CC flights in/out country since 22, major cities ordered all business shut down 21 to 15 April, on-going domestic flights cancellations

Custom Clearance to be impacted due to Customs officers potential unavailability.

 

Suspension of Service Guarantee

Effective 26 March 2020 and until further notice the UPS service Guarantee (aslo referred to as UPS Money Back Guarantee) is suspended for all shipments from any origin to any destination.

Temporary Service Adjustments

UPS operations will continue, with daily pick-ups and deliveries except where constrained by government restrictions. See link for further information:

https://www.ups.com/au/en/service-alerts.page?id=alert1