As we continue to investigate the details of the ransomware attack that led us to disable various IT systems, we’re making good progress in rebuilding the core systems which underpin most of Toll’s online operations. This includes cleaning affected servers and systems, and restoring files from backups.
In the meantime, our business continuity and manual processes are keeping services moving across many parts of the network although, regrettably, some customers are experiencing delays or disruption. At this stage, freight shipments are largely unaffected and parcel deliveries are running essentially to schedule based on normal pick-up and delivery processes. Parcel tracking and tracing through the MyToll portal remains offline. We are prioritising the movement of essential items, including medical and healthcare supplies into the national stockpile for COVID-19 requirements. This includes running charter flights from China.
We’re working closely with our large enterprise customers whose services are affected and, for our SME customers and consumers, we’re providing updates on work-around processes through our digital and social channels including Toll’s company and MyToll websites. We expect to maintain current business continuity and manual processing arrangements through the week, and we are in regular contact with the Australian Cyber Security Centre (ACSC) regarding the investigation and recovery process.
Toll apologises to customers affected by delays or disruption to services.