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Toll Updates

Find carrier updates from Toll

Toll has provided their latest response plan & updates at the following links:

Toll Group Response Plan

https://www.tollgroup.com/news-and-media/news/toll-groups-response-covid-19

For Toll System Updates, visit: 

https://www.tollgroup.com/mytoll-it-status-updates

 

Toll Updates

Update received 6 May 2020

As we continue to investigate the details of the ransomware attack that led us to disable various IT systems, we’re making good progress in rebuilding the core systems which underpin most of Toll’s online operations. This includes cleaning affected servers and systems, and restoring files from backups.

In the meantime, our business continuity and manual processes are keeping services moving across many parts of the network although, regrettably, some customers are experiencing delays or disruption. At this stage, freight shipments are largely unaffected and parcel deliveries are running essentially to schedule based on normal pick-up and delivery processes. Parcel tracking and tracing through the MyToll portal remains offline. We are prioritising the movement of essential items, including medical and healthcare supplies into the national stockpile for COVID-19 requirements. This includes running charter flights from China.

We’re working closely with our large enterprise customers whose services are affected and, for our SME customers and consumers, we’re providing updates on work-around processes through our digital and social channels including Toll’s company and MyToll websites. We expect to maintain current business continuity and manual processing arrangements through the week, and we are in regular contact with the Australian Cyber Security Centre (ACSC) regarding the investigation and recovery process.

Toll apologises to customers affected by delays or disruption to services.

Update received 5 May 2020

Toll Update

Toll has taken the precautionary step this morning (AEST) of shutting down certain IT systems in order to investigate unusual activity that we detected on some of our servers.

As a result of the work we’ve completed so far, I can confirm that this activity is the result of a ransomware attack, although the initial information suggests that the source is unrelated to that of the malware incident we experienced earlier this year. We’re working with our IT Security partners to identify the specific variant of this ransomware, and we will let you know as we can so you can take the appropriate precautions on behalf of your business.

We’ve had business continuity plans and manual processes activated since this morning to ensure we keep services moving, and we expect to have these arrangements in place for the remainder of the week. 

Rest assured, we’re doing all we can to reinstate our IT systems as quickly and as safely as possible. In the meantime. I’d like to take this opportunity to thank you for your patience and to apologise for any disruption your business or your customers might be experiencing.

Our Toll team is working on a quick recovery and we are aiming to provide further updates later this morning. Thank you for your patience.

Update received 27 March 2020

*New* Standard Road Parcels Transit Times ( Formerly known as Toll IPEC )

From Monday 30 March 2020, some of your deliveries may be delayed by up to one day. Whilst we recognise that an additional transit day may cause our customers some inconvenience, we remain committed to ensuring your freight still gets to where it needs to go, safely.

 

*New* Standard Road Parcels Collection Times ( Formerly known as Toll IPEC )

From Monday 6 April 2020, your regular collection time will also be brought forward by 90 minutes. If your freight is not available by the new collection time, we will unfortunately be unable to complete your collection until the following day. Please note that this change does not apply to our WA customers.

Update received 25 March 2020

* New * Border Restrictions

In Australia, a number of states and territories have announced that they will close borders in the coming days. The transport and logistics industry are exempt from any restrictions on border closures and Toll is continuing to operate normal services.

Same Day & Priority Services uninterrupted

Our dedicated air freight network continues to operate to support the movement of freight across Australia and we are working closely with our commercial airline partners, to continue to operate our Same Day & Priority services.

Tasmanian operations will continue

Toll will continue to operate all services into and out of Tasmania following exemption from new border control restrictions announced by the State Government on 19 March 2020.