How InXpress is helping clients to navigate the COVID-19 pandemic

DHL Updates

Find the latest carrier updates from DHL, DHL Express and DHL eCommerce

For direct updates from the carrier, visit https://www.simplydhl.com/covid-19updates

DHL Express AU Customer_Response Plan Update 18 March 2020

DHL Updates

Update received 25 May 2022

- All shipments coming inbound from Russia and Belarus to Australia will go through customs clearance and be charged with a high duty & tax amount of 40% Duty + 10% GST.
 

- This includes all Document and Non-Document shipments, despite the value of goods. The only exemption applies if the shipment contents are diplomatic mail. 
 

- This policy has been implemented for 6 months but may also be extended pending events in the countries of origin.

Update received 20 May 2022

 

Effective 6th April 2022, all articles with a blade have been banned for importation into the United Kingdom (GB). 
 
This includes shipments being delivered to both residential and business addresses. Should any of these items be found travelling through DHL’s network, they will be returned to origin.
 
Items containing blades include the following: 

- Any knife, knife blade, or razor blade (other than a razor blade permanently enclosed in a cartridge or housing where less than 2mm is exposed)

- Any axe

- Any other article which has a blade or which is sharply pointed and which is made or adapted for use for causing injury to the person.

Update received 27 April 2022

Further to DHL's communication of April 19th on the temporary service suspension related to the COVID-19 lockdown requirements in East China, here is the latest update:

From Rest of World into East China

In their last update, DHL confirmed they have resumed document services (DOX product) into Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) - effective April 18th.

All other DHL Express services will remain temporarily suspended until Sunday May 1st, 2022. DHL are not accepting non-document shipments into these areas until this date.

From East China to Rest of World

The temporary weight limit restriction of 30 kg per pick up (customer collection) per day from Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) to rest of world will remain in place until Sunday May 1st, 2022.

On Monday May 2nd DHL will provide an update to confirm whether they can resume normal operations to and from East China.
 
For the latest network updates, please refer to the link www.simplydhl.com/covid-19updates 

Update received 20 April 2022

HONG KONG (HK): NEW PROHIBITIONS TO IMPORT OF SMOKING PRODUCTS WITH EFFECTIVE FROM 30 APR 2022.

According to the Smoking (Public Health) (Amendment) Ordinance of the HK Laws, no person may import, promote, manufacture, sell, or possess for commercial purposes alternative smoking products, including electronic smoking products, heated tobacco products and herbal cigarettes in Hong Kong - effective from 30 Apr 2022

Alternative Smoking Products are:-

(1) A device (other than a waterpipe) that is capable of generating an aerosol, other than by means of direct lighting, from any substances (except dangerous drugs) and being used for imitating conventional smoking; its component or accessory.

(2) Any substance (other than a dangerous drug) suitable for use with a device described in (1) to generate an aerosol from that substance. Examples include heated tobacco sticks and “e-liquid”.

(3) Any plant material (other than tobacco or a dangerous drug) rolled up in any material for immediate use for imitating conventional smoking (i.e. herbal cigarettes).

Examples of products as below.

https://www.taco.gov.hk/t/english/legislation/images/electronic_smoking_products.jpghttps://www.taco.gov.hk/t/english/legislation/images/heat_tobacco_products.jpghttps://www.taco.gov.hk/t/english/legislation/images/herbal_cigarettes.jpg
 

The Prohibitions of Import: Importing an alternative smoking product by way of parcels, cargoes, and bringing in by incoming travellers.

Exemptions: Articles carried by persons in transit at the Hong Kong International Airport without passing through immigration control, air trans-shipment cargoes, or articles staying on an aircraft or in a vessel during transit.
 

Any of the above products imported into Hong Kong will result in shipment seizure by the HK Customs, and the person who commits the offence is liable to summary conviction with a fine of HK$50,000 and imprisonment for 6 months.

PHILIPPINES (PH) – Shipments to Economic Zones Require Net Weight (in KG) as new data from April 1, 2022

All inbound shipments going to Economic Zones (administered by the Philippine Economic Zone Authority or PEZA) will require an additional data on net weight in kilograms in both the PEZA electronic Import Permit, as well as by the Bureau of Customs in the Goods Declaration.  As such, it will be mandatory to indicate net weight in kg per item on the shipment invoice or shipment packing list.

Any shipment without the net weight (in kg) indicated per item on the shipment invoice or shipment packing list will be put on hold until this information is provided by either the shipper or the consignee. This will result to delays in the clearance processing which will relate to a delay in the delivery. This integration will impact only PEZA accredited customers who will be importing into the Philippines.

DHL Express Philippines Corporation is working very closely to ensure that all impacted PEZA accredited customers are aware of this memorandum which took effect  April 1, 2022. Customers are advised to inform their respective suppliers/shippers of this additional data requirement to avoid delays in clearance processing.

Please verify with your shippers if they are sending shipment to a PEZA accredited enterprise in the Philippines. If so, they have to clearly indicate in the shipment invoice (or packing list) the net weight of each of the item included in the shipment. Otherwise, the shipment will be put on hold until a new/revised shipment invoice or packing list is provided.

Please click here for the complete list of Philippine Economic Zone Locations/Address which the network may refer to. Any shipments going to these address from the attached list are likely to be a PEZA accredited company. This should help trigger origin country to ask customers to indicate the net weight for each of the item on the shipment invoice or packing list.

Update received 19 April 2022

Further to DHL's communication last week regarding temporary service suspension related to the COVID-19 lockdown requirements in East China, here is their latest update.

From Rest of World into East China

DHL will resume document services (DOX product) into Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) with immediate effect.

All other DHL Express services will remain temporarily suspended until further notice. DHL are not accepting non-document shipments into these areas until further notice.

From East China to Rest of World

The temporary weight limit restriction of 30 kg per pick up (customer collection) per day from Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) to rest of world will remain in place until April 24th.

From Qingdao (TAO, Shandong province) to Rest of World

DHL will resume normal operations from Qingdao (TOA, Shandong Province) to rest of world with immediate effect. The earlier announced temporary weight limit restriction of 100 kg per pick up (customer collection) per day will be removed.

On Friday April 22nd DHL will provide an update to confirm whether they can resume normal operations to and from East China.

Please refer to DHL link if you require further information: www.simplydhl.com/covid-19updates.

Update received 12 April 2022

Service Delays 
NZ inbound and outbound shipments

Due to a technical matter, a DHL Express aircraft is currently grounded in Auckland - NZ and as a result, a backlog of freight is expected between Auckland (AKL) and Sydney (SYD), both inbound and outbound.
  
DHL anticipate transit time delays due to current limitations in uplift capacity and will endeavour to provide an update on the situation by Thursday 14 April.
   
China Covid-19 Impact
Service Suspension in East China

 
From East China to Rest of World

DHL will resume outbound services from Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) – with a temporary weight limit restriction of 30 kg per pick up (customer collection) per day until Friday April 15th.

From Rest of World to East China

Due to ongoing operational constraints, DHL Express inbound services into Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will remain temporarily suspended until further notice. DHL are not accepting shipments into these areas until further notice.

From Qingdao (TAO, Shandong province) to Rest of World

From Qingdao (TOA, Shandong Province) to rest of world DHL will implement a temporary weight limit restriction of 100 kg per pick up (customer collection) per day until Friday April 15th.

On Monday April 18th DHL will provide an update to confirm whether they can resume normal operations to and from East China.

Update received 6 April 2022

Further to our communication on the temporary service suspension related to the COVID-19 lockdown requirements in in East China, we want to share with you an update on the way forward.

Due to ongoing operational constraints, DHL Express pick-up and delivery services in Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will continue to be temporarily suspended until April 10th.

In addition DHL are not accepting shipments into these areas until further notice.  

On Friday April 8th  we will provide you with an update to confirm whether DHL can resume normal operations to/from East China.

Please rest assured that DHL remain very close to the situation and are in frequent contact with  local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.         

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates

Update received 4 April 2022

Further to our communication on the temporary service suspension related to the COVID-19 lockdown requirements in the Shenzhen (SZX) and Dongguan (DGM) areas and the temporary suspension in East China (as communicated on March 29th), DHL want to share with you an update on the way forward.
 
1. Update Shenzhen (SZX) and Dongguan (DGM) areas:  DHL are pleased to let you know that DHL's temporary suspension for shipments to Shenzhen and Dongguan will be lifted as of April 6th, 2022.  As of this date DHL will resume normal operations to and from these areas.
2. Update East-China - Shanghai, Zhejiang Area and Jiangsu and Anhui Area: Due to operational constraints, DHL Express pick-up and delivery services in Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) DHL continue to be temporarily suspended until April 5th.

 
DHL are also not accepting shipments to these areas until further notice.
 
On Wednesday  April 6th  DHL will provide an update to confirm whether  resume normal operations to/from East China.
 
Please rest assured that DHL remain very close to the situation and DHL are in frequent contact with their local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.
        
For the latest updates, please refer to the link www.simplydhl.com/covid-19updates

Update received 31 March 2022

Temporary shipment restrictions in East-China

   On March 27th, Shanghai authorities in China announced that the city of Shanghai will be locked down in two phases to prevent and control the spread of COVID-19. Initially the Pudong area (East Shanghai, where the International Airport is located) will be locked down effective March 28th to April 1st and subsequently the Puxi area (West Shanghai) will be locked down effective April 1st to April 5th   This is impacting all industries in Shanghai including DHL’s local operations and outbound and inbound processing capacity. This is resulting in processing and transit time delays for other areas within China in addition to those mentioned above.  

As a result, DHL Express pick-up and delivery services in Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will be temporarily suspended until April 1st.

 

DHL are also not accepting shipments to these areas until further notice.

  On Friday April 1st DHL will provide an update on the status of their service for the week commencing Monday 4th April.   For the latest updates, please refer to the link www.simplydhl.com/covid-19updates    Please rest assured that DHL remain very close to the situation and are in frequent contact with their local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.

Update received 31 March 2022

COVID-19 has had significant impacts on the global aviation industry, and global supply chains.  In order for DHL to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020. Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of their global network to align with new developments, regulatory requirements and constant changes in capacity and demand. ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective 10 April 2022. This adjustment reflects changes in market dynamics, air capacity availability and operational restrictions.     Below, you will find the details for the adjusted ESS per origin and destination combination.

DHL Express Emergency Situation Surcharge as of 10 April 2022 (AUD per kilo)  

Destination Country/Region
Origin Country/ Region Hong Kong1 & China Australia, PNG & New Zealand3 Rest of Asia2 Europe Americas Rest of World
Australia, PNG & New Zealand 1.40 0.30 1.40 1.90 1.90 1.90
Hong Kong & China 1.40 3.90 1.40 2.30 3.90 2.30
Rest of Asia 1.40 3.90 1.40 1.90 1.90 1.90
Europe 0.30 3.10 0.30 0.30 0.50 0.30
Americas 0.30   3.10    0.30 0.30 0.30 0.30
Rest of World 0.30 3.10 0.30 0.30 0.30 0.30
South Asia** 1.40 3.90 1.40 1.40 1.40 1.40

           Please note that the ESS is a temporary charge, which allows DHL; to cover part of the operating cost increases and the necessary air network adjustments. DHL will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.               LATEST NETWORK UPDATES DHL will continue to inform their customers about any major changes in their service offering (e.g. local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates               This site details the service status for impacted countries from an origin and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.               If you have any questions, please reach out.

Update received 29 March 2022

On March 27th, Shanghai authorities in China announced that the city of Shanghai will be locked down in two phases to prevent and control the spread of COVID-19. Initially the Pudong area (East Shanghai, where the International Airport is located) will be locked down effective March 28th to April 1st and subsequently the Puxi area (West Shanghai) will be locked down effective April 1st to April 5th.

 

This is impacting all industries in Shanghai including DHL’s local operations and outbound and inbound processing capacity. This is resulting in processing and transit time delays for other areas within China in addition to those mentioned above.

 

As a result, DHL Express pick-up and delivery services in Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will be temporarily suspended until April 1st.

 

DHL are also not accepting shipments to these areas until further notice.

 

On Friday April 1st  DHL will provide you with an update on the status of their service for the week commencing Monday 4th April.

 

Please rest assured that DHL remain very close to the situation and are in frequent contact with their local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.

       

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates or contact your DHL Express sales representative

Update received 29 March 2022

On March 27th, Shanghai authorities in China announced that the city of Shanghai will be locked down in two phases to prevent and control the spread of COVID-19. Initially the Pudong area (East Shanghai, where the International Airport is located) will be locked down effective March 28th to April 1st and subsequently the Puxi area (West Shanghai) will be locked down effective April 1st to April 5th.

 

This is impacting all industries in Shanghai including DHL’s local operations and outbound and inbound processing capacity. This is resulting in processing and transit time delays for other areas within China in addition to those mentioned above.

 

As a result, DHL Express pick-up and delivery services in Shanghai (SHA), Zhejiang Area (HGH) and Jiangsu and Anhui Area (SZV, PVG) will be temporarily suspended until April 1st.

 

DHL are also not accepting shipments to these areas until further notice.

 

On Friday April 1st  DHL will provide you with an update on the status of their service for the week commencing Monday 4th April.

 

Please rest assured that DHL remain very close to the situation and are in frequent contact with their local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.

       

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates or contact your DHL Express sales representative

Update received 22 March 2022

The following applies to the import of Medicines, Vaccines, Chinese Herbal Medicines and Proprietary Chinese Medicines into Hong Kong (HK). 

The consignee must hold an import license from HK’s Department of Health.
 
Please expect delays of 1-2 days for valid permit application. When consignees in HK cannot provide import permits, customs will impose a legal liability on the importer and on DHL.

Please do not send medicines to HK even for personal use if the consignee cannot obtain the import licence which they have to get from HK’s department of health. Usually a permit is issued to a clinic or hospital and not an individual consignee.

Update received 16 March 2022

China Covid-19 Impact
Service Suspension in Shenzhen and Dongguan  

The authorities of Dongguan announced lockdown requirements effective from March 15th to March 21st to prevent and control the spread of COVID-19. This is impacting all industries in Dongguan.

As a result, DHL Express pick-up and delivery services in Shenzhen (SZX) area and Dongguan (DGM) area have been temporarily suspended, which is why they are also not accepting shipments to those regions until further notice.

All employees are undergoing mandatory testing and will work from home as required until further notice.

Please rest assured that they remain very close to the situation and are in frequent contact with their local customers and business partners to keep them updated about the dynamic developments. DHL will continue to make adjustments to ensure that they remain a reliable partner for all your express shipping needs out of China.

     

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates or contact your DHL Express sales representative.  

Update received 28 January 2022

Further to DHL's earlier communications on the temporary weight restrictions out of China, we have received communication that as of January 31st 2022, all of the temporary weight limitations out of (South) China will be lifted. As of this date DHL will resume normal operations without any temporary weight (pick up) restrictions.   For the latest updates, please refer to the link www.simplydhl.com/covid-19updates 

Update received 25 January 2022

 

COVID-19 has had significant impacts on the global aviation industry, and global supply chains.  In order for DHL to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced an Emergency Situation Surcharge (ESS) in 2020. Since the onset of the global pandemic, DHL teams have been adapting and adjusting the operations of their global network to align with new developments, regulatory requirements and constant changes in capacity and demand. ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective February 14th, 2022.  Although the ESS surcharge for most lanes won't change, adjustments have been made for specific origin / destination combinations. The adjustment reflects changes made in market dynamics, air capacity availability and operational restrictions imposed related to Covid-19 measures from local governments: AUSTRALIA:

- Origins Australia, PNG & New Zealand, Rest of Asia2 to destinations in the Americas, Europe and Rest of World region: AUD$ 1.50 per kilo

Below, you will find the details for the adjusted ESS per origin and destination combination in AUD per KG. DHL Express Emergency Situation Surcharge as of 14 February 2022

Destination Country/Region
Origin Country/ Region Hong Kong1 & China Australia, PNG & New Zealand3 Rest of Asia2 Europe Americas Rest of World
Australia, PNG & New Zealand 1.50 0.34 1.50 1.50 1.50 1.50
Hong Kong & China 1.50 3.30 1.50 2.00 3.30 1.50
Rest of Asia 1.50 3.30 1.50 1.50 1.50 1.50
Europe 0.34 3.30 0.34 0.34 0.34 0.34
Americas 0.34 3.30   0.34 0.34 0.34 0.34
Rest of World 0.34 3.30 0.34 0.34 0.34 0.34

  NEW ZEALAND:

- Origins Australia, New Zealand & Papua New Guinea, Rest of Asia2 to destinations in the Americas, Europe and Rest of World region NZD $1.55 p/kg

Below, you will find the details for the adjusted ESS per origin and destination combination, in NZD per KG. DHL Express Emergency Situation Surcharge as of February 14, 2022:

 

Destination Country / Region
Origin Country / Region Hong Kong1 & China Australia, New Zealand & PNG 3 Rest of Asia2 Europe Americas Rest of World
Hong Kong1  & China $1.55 $3.55 $1.55 $2.10 $3.55 $1.55
Australia, New Zealand & PNG 3 $1.55 $0.35 $1.55 $1.55 $1.55 $1.55
Rest of Asia2 $1.55 $3.55 $1.55 $1.55 $1.55 $1.55
Europe $0.35 $3.55 $0.35 $0.35 $0.35 $0.35
Americas $0.35 $3.55 $0.35 $0.35 $0.35 $0.35
Rest of World $0.35 $3.55 $0.35 $0.35 $0.35 $0.35

  

Please note that the ESS was introduced as a temporary charge, which allows DHL to cover part of the operating cost increases and the necessary air network adjustments. DHL will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation. Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates

Update received 21 January 2022

DHL have resumed operations at their Shenzhen (SZX) facility from Wednesday 19th January, allowing them to increase the processing capacity out of the South-China region. As a result, from Monday January 24th, DHL will increase  temporary weight limit restrictions of 100KG to 300KG per pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan, ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China) is not included in this restriction.    On Friday January 28th DHL will provide an update to confirm resumption of normal operations without any restrictions from Monday January 31st.   For the latest updates, please refer to the link www.simplydhl.com/covid-19updates 

Update received 17 January 2022

Further to earlier communication on the mandatory closure of DHL's Shenzhen (SZX) Gateway, please see below latest update:  

DHL have today been informed by local authorities that the mandatory quarantine period related to the Shenzhen facility will be extended. DHL's expectation is that they will be able to re-enter their facility at the earliest mid-week.

In order to cope with the subsequent limited processing capacity out of the South-China region, DHL will extend their temporary weight limit restriction of 100kg per pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan, ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China) is not included in this restriction.

This temporary restriction will apply until Sunday January 23rd.

On Friday January 21st DHL will provide an update to confirm whether they can resume normal operations without any restrictions from Monday January 24th.

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates.

Update received 13 January 2022

On Tuesday January 11th 2022, DHL were notified of positive COVID-19 cases in their Shenzen (SZX) Gateway in China.  As per the protocol issued by the local authorities, they suspended operations within the facility with immediate effect and until further notice.

DHL's contingency plan was activated and the necessary mandatory quarantine measures were immediately taken. However, with the temporary suspension of the Shenzhen Gateway operations, there is a wider impact on processing capacity out of the South-China region.

In order to cope with the limited processing capacity out of the South-China region, DHL have implemented a temporary weight limit restriction of 100 kg per pick up (customer collection) per day, from South-China (CAN/Guangzhou, DGM/Dongguan, ZUH/Zhuhai, SZX/Shenzhen and SWA/Shantou) to all destinations. Hong-Kong (and the rest of China) is not included in this restriction.

This temporary restriction will apply from Wednesday January 12th until Sunday January 16th. On Friday January 14th DHL will provide an update to confirm whether normal operations can resume without any restrictions from Monday January 17th.

For the latest updates, please refer to the link www.simplydhl.com/covid-19updates.

Update received 20 December 2021

Listed below are the updated rates effective early 2022 received last week and now in the process of being updated in XMS (please note that there are still some Accessorial Rates yet to be received).

DHL:

  • 4.95% increase to be live in the system 1st Feb 2022
  • Public Tariff – to be live in the system 1st January 2022 (Refer to All franchise email "Carrier Rate Updates 2022")
  • Over Size Accessorial is decreasing to $95.00 for International Freight
  • Physical Intervention – if your cargo is deemed unsafe/or needs a DHL employee to open and intervene, there will be a $35.00 charge (refer to DHL attachment)
  • Non-Routine Entry - Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination Customs Authorities, or due to other regulatory requirements, are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.

DHL 2022 charges file - Refer to All franchise email "Carrier Rate Updates 2022"

DHL Import & Export TDE files - Refer to All franchise email "Carrier Rate Updates 2022"

DHL Domestic:

  • 4.95% increase to be in the system 1st Feb 2022

DHL NZ:

Update received 14 December 2021

On Thursday December 2nd 2021, DHL informed us that they extended the period of their temporary weight limit of 300 kg per pick up (customer collection) per day from China and Hong Kong to all destinations until Sunday December 12th.

This communication from DHL is to inform you that the temporary weight limit restriction of 300 kg per pick up (customer collection) per day from China and Hong Kong to all destinations will remain in place until further notice.
 
We will keep you informed should there be any changes to the weight restrictions from China and Hong Kong.

For the latest updates, please refer to the link:

 www.simplydhl.com/covid-19updates

Update received 6 August 2020

Good news, after a comprehensive review of all emergency surcharges and continuous negotiations with our vendors we have made a reduction to our current emergency surcharges. We have also reduced the free minimum pick-up weight requirement from 10kg to 5kg. This decrease became effective 01 August, 2020.
 

Once again thank you for your continued support, if you have any questions with the above, please reach out to your Account Manager directly for further information.

Update received 28 July 2020

All DHL Express receptions in Victoria are temporarily closed until further notice, to protect the health and safety of customers and employees. 

 

POINTS TO NOTE

  • There will be no drop off of any shipments at any receptions in DHL Express Victoria.
  • There will be signage at the DHL Express Victoria receptions to point customers to book online
  • DHL Express Victoria will still be delivering and picking up as normal

Update received 26 June 2020

DHL have advised us that there will be a change in the DHL Emergency Situation surcharge as of the 1st of July, the changes are:

  • China and Hong Kong to AU & NZ reduces to $2.75/Kg (from $3.00)
  • China to EU, AM and ROW reduces to $1.50 (from $3.00)

See table below for surcharges:

Update received 10 June 2020

Due to the COVID19 pandemic, the US has experienced a dramatic increase in PPE and Personal Mediation import shipments. Many of these shipments are coming from inexperienced Origin Shippers that lack the necessary paperwork for a seamless clearance, resulting in increased bond levels, delays and RTOs. Specific requirements around import PPE and Personal Mediation shipments must be met prior to exporting to the US.

 

MEDICINES

The importation of over the counter (OTC) and prescription medicines is strictly controlled.

 

The importation of OTC (non-prescription) medication by individuals (“B2C”/”C2C”) is prohibited. 

 

Commercial shipments (“B2B”) invoices must include the following: 

  • Precise description of product including form, dosage, generic name, chemical composition and derivation
  • Packaging – largest to smallest (must be applicable to product)
  • Quantity for each level of packaging
  • Intended use
  • Country of origin/production
  • Complete name and address of the manufacture

Importation of prescription medications by individuals is limited to a three-month (90 day) supply if ALL of the following conditions are met:

  • Effective treatment is not available in the US
  • Documentation from the doctor (including name & address) responsible for treatment confirming that the drug is for personal use and includes the drug name (trade/generic), quantity, dosage and condition being treated
  • SSN for US citizens
  • Proof of foreign citizenship (passport & Number) & length of stay in the US

 

MEDICAL SUPPLIES - PPE

In addition to the general requirements, the following is needed for PPE:

 

FACE MASKS

  • Manufacturer name and address
  • Fabric details (i.e. paper, cotton, etc.); Device Listing Number

 

GLOVES, GOWNS AND OTHER SIMILAR PPE

  • Manufacturer name and address
  • Fabric details (i.e. paper, cotton, etc.); Device Listing Number

 

TEST KITS / SWABS

  • Manufacturer name and address
  • Device Listing Number, Emergency Use Authorization (“EUA”) approval number

 

 

CIVIL UNREST

Recent events in Minnesota have resulted in on-going wide spread unrest and violence across the US. DHL will continue to attempt service in all markets but ensuring the safety of all employees will remain our Number 1 priority. 

 

Many states have implemented curfews as the unrest is expected to last the remainder of this week. Standard checkpoints will be captured to ensure proper visibility for any shipments that may be affected.

Update received 14 May 2020

DHL often has issues when charging Duties/Taxes to Sales Partners accounts for shipments to end customers not booked by our Sales Partners.

This is especially so when the end receiver’s ABN notes on our imports system suggest that a particular Sales Partner account number is debited for these charges when in fact another arrangement has been made by the party which organised the shipment ie. Shipper paid for freight but consignee responsible for Duties/Taxes.

Starting June 1st, we will contact the end receiver and agree payment methods before shipment delivery. Either the end receiver (i) pays online via credit card or (ii) confirms a DHL account number to be used for these charges.

This new procedure will ensure that the correct payment method is in place so that we avoid payment issues, invoice issues and resulting account queries.

Update received 30 April 2020

Please find link to the latest DHL Weight & Dimension Restrictions for download.

Update received 29 April 2020

DHL eCommerce Update

We have resumed service to twenty one lanes highlighted below, you can find a complete updated list of temporarily suspended lanes here, please note Bangladesh and Cambodia are currently suspended.

Reopened Lanes as at 29 April: 

Our Emergency Surcharge has been revised for Packet Plus International, Zones 2, 3 and 5, charges listed below are effective 01 May 2020.


As you know there are significant postal delays to most lanes and tracking visibility has been impacted due to back logs at sort hubs and destination countries. We have prepared a customer statement that you can view here, it highlights the current global delays that are beyond our control, you may share this with your customers if required.

We will continue to keep you updated with the latest service alerts however delays are expected, the current delivery time for the US and Canada is up to 25 days for all postal services, including Packet Plus.

Update received 27 April 2020

As the continuous measures to control the quality of export medical goods, China Ministry of Commerce(MOFCOM), Customs and State Administration for Market Regulation(SAMR) jointly published a new decree (No.12/2020) on Apr 25th and take effective on Apr 26th . The new decree focuses on the management of non-medical face masks and medical device not registered in China FDA.

 

For non-medical face mask, exporter needs to clearly understand the quality standards of the face masks to be exported:

1.       If face masks follow China quality standards, exporter needs to check if the manufacturer is in SAMR enterprise “black list” (can be found at SAMR website):

a)         If in the “black list”, shipment can’t be exported.

b)         If not in the “black list”, shipment can be accepted. CN exporter and importer at destination need to sign a joint declaration as supporting document for export customs declaration

2.       Face masks follow destination country quality standards, exporter needs to ensure the manufacturer is in the MOFCOM “face mask white list”(attachment 3)

a)        If in the “white list”, shipment can be accepted. CN exporter and importer at destination need to sign a joint declaration (attachment 1) as supporting document for export customs declaration

b)        If not in the “white list”, shipment can’t be exported

 

For medical device(COVID-19 test kits, ventilator, infrared thermometer, Surgical/medical face mask, Medical Protective Cloth), exporter needs to know if  the medical device registered in China FDA:

1.       For medical device registered in China FDA,  no impact from the new decree. Just following existing process

2.       For medical device not registered in China FDA, exporter needs to check if the manufacture in the MOFCOM “medical device white list”(attachment 4)

a)        If in the “white list”, shipment can be accepted. CN exporter needs to provide “Export declaration of medical supplies” (attachment 2) as supporting document for export customs declaration

b)        If not in the “white list”, shipment can’t be exported

 

Chinese government came out 3 new policies in 30 days to regulate the quality of export medical device. It shows the great concerns and focus in this area. As the border agency, customs put more than ever efforts to check the declaration paperwork and inspect the physical goods. We saw huge volume of shipments held in customs due to low quality of clearance paperwork from shippers. Paperwork quality issue not only just slows down the whole process, but also increases the potential customs compliance risk to DHL. From operational perspective, it’s impossible to have our couriers to remember all of these new requirements of paperwork considering the dynamic changes of customs policies. As a solution, DHL CN started shipping documents pre-check process for medical goods to ensure the medical goods we accepted are good for customs clearance. Shipper provides clearance paperwork to DHL in advance. DHL courier will pick up shipment when paperwork passed the pre-check. Here’s the process in detail:

-          Customer sends all necessary customs declaration paperwork (image and forms) to dedicated DHL mail address

-          CN HUB/GTW clearance team evaluate all the paperwork and provide the assessment feedback to customers by an email response. If paperwork is fine for export declaration, a QR code is sent out to the customers in the same email response. (If paperwork found non-compliance with customs requirements, the customer will be notified by the email response telling the potential issues, no pick-up is accepted)

-          Customers may go to register booking and schedule pickup by couriers upon receiving the QR code and an acceptance response.

-          Couriers  complete pick-up and scan the QR code.

 

Please kindly understand DHL has always taken its legal obligation and ensure the compliance seriously. We seek for a kind understanding from our customers and network in this special period to cooperate the above mentioned pre-check process and procedure.

Update received 17 April 2020

DHL eCommerce Solutions - US Parcel Direct Conditions of Service

As communicated on Wednesday, 15 April, our Parcel Direct service to the US has resumed, please find updated general terms and conditions for this service here.

By continuing to ship with DHL eCommerce Solutions, you will be deemed to have accepted these terms.

Please also note our list of temporary suspended destinations has been updated, service has resumed to: 

  • Hong Kong
  • China
  • Macao
  • Saudi Arabia

Meanwhile Iraq has been suspended, click here for the complete list of suspended lanes.

Update received 15 April 2020

DHL eCommerce Solutions - COVID-19 Service Alerts & Emergency Surcharge Update

Several destinations have been temporarily suspended without sufficient notice, due to postal backlogs, capacity constraints and/or government restrictions, effective today we cannot accept any postal shipments to Canada, however our Parel Direct Canada service is operating. 

Parcel Direct continues to France and other European destinations. Parcel Direct US has resumed. We are currently working on our Parcel Direct Singapore service, we will share applicable rates in the coming days.

Due to the continuing instability with airfreight capacity we have adjusted our emergency surcharges, effective immediately. 

Click here to download updated surcharges table

 

List of temporarily suspended destinations as at 15 April 2020:

Algeria

 

Dominica

 

Kuwait

 

Romania

Angola

 

Dominican Republic

 

Laos

 

Rwanda

Antigua and Barbuda

 

Ecuador

 

Lebanon

 

Saint Vincent and the Grenadines

Argentina

 

Egypt

 

Lesotho

 

Samoa

Aruba

 

El Salvador

 

Liberia

 

Sao Tomé and Príncipe

Azerbaijan

 

Equatorial Guinea

 

Libya

 

Saudi Arabia

Bahamas

 

Estonia

 

Lithuania

 

Senegal

Barbados

 

Eswatini (Swaziland)

 

Macao

 

Sierra Leone

Belize

 

Fiji

 

Madagascar

 

Singapore

Bermuda

 

Finland

 

Malawi

 

Sint Maarten

Bhutan

 

France

 

Maldives

 

Slovakia

Bolivia

 

French Polynesia

 

Mali

 

Somalia

Bonaire

 

Gabon

 

Martinique

 

South Africa

Botswana

 

Gambia

 

Mauritania

 

Sri Lanka

Brazil

 

Georgia

 

Mauritius

 

St. Helena/Ascension/Tristan da Cunha

Brunei Darussalam

 

Ghana

 

Mexico

 

St. Kitts and Nevis

Burkina Faso

 

Greece

 

Moldova

 

St. Lucia

Burundi

 

Grenada

 

Mongolia

 

Sudan

Cameroon

 

Guadeloupe

 

Montenegro

 

Suriname

Canada

 

Guatemala

 

Morocco

 

Syrian Arab Republic

Cape Verde

 

Guinea

 

Myanmar

 

Thailand

Cayman Islands

 

Guinea-Bissau

 

Namibia

 

Trinidad and Tobago

Central African Republic

 

Guyana

 

Nepal

 

Tunisia

Chad

 

Haiti

 

Netherlands

 

Tuvalu

Chile

 

Honduras

 

New Caledonia

 

Uganda

China

 

Hong Kong

 

Nicaragua

 

Ukraine

Colombia

 

Hungary

 

Niger

 

Uruguay

Comoros, Union of the

 

India

 

Nigeria

 

Uzbekistan

Congo

 

Iran

 

Pakistan

 

Vanuatu

Costa Rica

 

Israel

 

Panama

 

Venezuela

Croatia

 

Ivory Coast

 

Papua New Guinea

 

Wallis and Futuna

Cuba

 

Jamaica

 

Paraguay

 

Western Sahara

Curacao

 

Japan

 

Peru

 

Yemen

Cyprus

 

Kenya

 

Philippines

 

Zambia

Djibouti

 

South Korea

 

Réunion

 

Zimbabwe

Received14 April 2020

Change of legislation in China (CN) – effective 10th April.

(CN)  Medical Device Export Requirements by new customs announcement No.53

As the further measures to ensure the quality of export medical goods, China customs published a new announcement (No.53/2020) on Apr 10th and took effect on the same day. According to the announcement, all of the following medical goods have to meet national quality standards, for which additional export clearance paper wok  are required and customs will impose 100% inspection on:

COVID-19 test kits, ventilator, infrared thermometer, Surgical/medical face mask, Medical Protective Cloth, Medical/Surgical Hat, Medical Goggles, Medical/Surgical Gloves, Medical Shoes Cover, Patient Monitoring Device, Disinfectant Towel, Disinfectant .

The direct impacts that the new regulation have on medical shippers in China are:

1.            No impact for shipment sent from private individual to private individual, value limit is RMB 1000

2.            All of the medical goods mentioned above shipped from business to business or business to consumer has to be declared as formal entry and provide the following documents in addition to standard shipping paperwork(waybill, invoice, packing list, sale contract, power of attorney).

a.            Company statement for the export of medical material(chopped copy)

b.            Registration form of medical devices manufacturing (chopped copy)

c.             Screenshot from China FDA website for registered manufacturer/product

d.            Quality Assurance (QA) tag for the product by the manufacturer (accompany with the physical product)

e.            Manufacture permit for medical device (nice to have, may help faster clearance)

f.             Copy of business license from the manufacturer (nice to have, may help faster clearance)

g.            Test report from the manufacturer (nice to have, may help faster clearance)

 

3.            Masks, protective cloth, gloves, goggles etc. that manufactured for non-medical purpose do not need to provide medical certificates for export clearance, however will all be physically inspected by the customs. Any medical material declared as non-medical, and not able to further provide medical certificate, will be detained by customs for penalty. If words like “medical”, “surgical” shown on the product, it will be considered as medical goods regardless the usage of the goods.

 

To ensure the compliance to the new regulations, for DHL as  an export clearance broker, and also to avoid further increase of on-hold OB volume due to customs detainment mentioned above at CN hub/gateway, China couriers/drivers will strictly verify the medical commodity against non-medical at the time of pickup, and ensure full paperwork required for medical shipments are available before accepting medical related shipments.

TAIWAN (TW)-REAL NAME AUTHENTICATION effective 16th April

TW Customs has announced that they will enforce Real Name Authentication from 16th, April, 2020 for all B2C and C2C import shipments with value (CIF) less than TWD 50,000 (USD 1,667) (for non-import license items). This means that Customs will authenticate the names of Consignees (CNEEs) locally via their mandatory telephone numbers which have been registered with Customs system to be included with the shipment details:

For shipments where telephone numbers have not been registered with Customs, consignees will receive a one off warning message from Customs Broker on import to register their telephone numbers. If the consignee continues to refuse to register with Customs, the Customs system will reject the import declaration for all subsequent import shipments. In this case, Consignees can provide paper based/fax power of attorney (POA) within 7 working days so that DHL TW can proceed with clearance. If no POA is provided or no telephone numbers provided upon contact, these shipments may be returned.

In order to avoid delays at clearance, please ensure that:

  1. CNEE telephone numbers ( better be cell phone number as Customs system registration can only accept cell phone) are included in the shipment details; and
  2. CNEE has registered their telephone numbers with Customs by downloading the application from the following link

The Customs announcement can be found at here.

Real Name Authentication information can be found at here.

 

09 April 2020 | ABF Restrictions: Export of PPE

The Australian Border Force (ABF) has introduced new regulations that restrict the export of specific Personal Protective Equipment (PPE) from Australia.

DHL customer service are to screen any pick up requests containing PPE:

  • Disposable face masks, gloves and gowns
  • Protective eye wear in the form of goggles, glasses or visors
  • Alcohol wipes and hand sanitizer

 

These items can be shipped by DHL Express if any of the following exemptions apply:

  • For personal use by a passenger or crew member in their accompanied personal effects
  • By a person sending PPE for their relative’s personal use
  • By a humanitarian organisation for non-commercial purposes
  • By an Australian manufacturer of the goods
  • By a person who exported those types of goods in the course of their ordinary business, and is registered for Australian Goods and Services Tax and has an ABN.

 

DHL Express can accept these commodities as long as they meet the exemption criteria. For example, shipments from legitimate Australian manufacturers are acceptable, as are personal shipments of small quantities to family members.

Please note the ABF has not released information on what constitutes “small quantities”.

 

Imports into India – Effective 10th March

DHL India have recently had an influx of customers not understanding the correct process when sending inbound Personal Effects (also referred to as unaccompanied baggage) to India. DHL India have requested the below information be sent out to all as a handy reminder.

 

1. DHL Waybill Requirements:

Section 2

  • Shipper Name: As listed in passport and visa.

Section 3

  • Consignee Name: Must be same as Shipper Name.
  • Delivery Address: Consignee address as listed in passport and visa.
  • Phone, Fax or Email: Consignee’s valid India phone number and email address.

Section 5

  • Full Description of Contents: Must start with ‘Unaccompanied Baggage’.

 

Click here to view sample

  1. General Instruction:

Personal Presence Required:

  • Consignees personal presence is required for the clearance of unaccompanied baggage shipments. In the event Consignee chooses not to personally present themselves at the airport, then a Power of Attorney authorising their representative should be sent with the shipment from Origin.

Original Passport:

  • For the clearance of unaccompanied baggage Consignee or representative has to carry Consignees original passport.

Duty Free:

  • Only used personal articles of traveller like books, cosmetics, shoes, clothes will be cleared duty free and others will attract duty. Additionally, local taxes, airports/public warehouse charges and demurrages if any will be levied.

Furthermore, additional information on what documentation is required for dutiable (Non-Doc) shipments being sent to India has been provided below:

Imports to India (IN)

  • All Non-Doc shipments received into IN need the consignees Know Your Customer (KYC) documents.
  • When booking in collections to IN, Consignors to include the Consignees GSTIN or PAN on the DHL invoice.
  • To further minimise custom delays, please ensure accurate postcodes and phone numbers are being provided.
  • The import clearance can only begin after the above information is available. Import declaration must be made within 24hrs of landing. After that time, India customs apply late filing penalties on the importer. (Penalties include €70 per day up to the 5th day and €140 per day thereafter).
  • DHL Customs Declaration (Invoice) must be typed and not handwritten.

How to complete KYC

  • All Consignees in India can visit www.dhlindia-kyc.com for more information and one time update of their GSTIN, PAN or KYC documentation for customs clearance.

A list of valid KYC documents can be also be found via www.dhlindia-kyc.com

Update received 7 April 2020

DHL Express
 
DHL have today advised that until further notice the following restrictions are now in place.
 
Within the Asia Pacific region, all pick ups from all countries (within Asia Pacific and including Australia and New Zealand) will be restricted as follows:
 

  • Maximum total chargeable weight PER SHIPMENT will be 300kg
  • Maximum total chargeable weight per PIECE/CARTON will be 70kg

 
All cargo that falls above these new maximum restrictions will not be accepted, until further notice.

Received 6 April 2020

As disruptions in the logistics industry continue, we have needed to readjust some of our European routes. Please note for France we can currently only accept Parcel Direct or Packet Plus shipments, effective immediately. Our Packet Plus Zone 3 and Parcel Direct France emergency surcharge have been revised to reflect this temporary service change, see table below.

Also listed below is our updated list of temporarily suspended lanes, freight received for these destinations after 07 April 2020 will be returned at cost to customer.

Click here to view Temporary Service Change table

Please note we cannot accept freight to the below destinations due to country block, postal backlogs and/or flight cancellations, new additions include South Korea, Hong Kong, Singapore, Thailand and Indonesia. *Note we can accept Packet Plus to Finland, Georgia and Greece.

Click here to view  Destination Country Block table

We will continue to keep you update with the latest service alerts, however due to the ever-changing situation please expect delays of up to 15 days.

By continuing to ship with DHL eCommerce Solutions, you will be deemed to have accepted these new conditions set out in this email.

Note:

  • Surcharges are GST zero-rated and in AUD dollars

  • Surcharges will be charged in addition to the applicable rates based on product and destination country

  • DHL reserves the right to charge other applicable surcharges in addition to this Emergency surcharge

Received on 31 March 2020

A Nationwide Lockdown in South Africa is effective from midnight Thursday 26th March. DHL Express will continue to operate during this period, having been approved to transport all goods that are classified as essential

DHL Express can support moving the following essentials;

Medical products including Hospital supplies, equipment and protective equipment

Products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc)

Please note that DHL is only allowed to carry the above commodities (or related items), no other exports will be accepted – Please ensure that your customers are aware.

To help you keep up to date on DHL operations in impacted countries, you will find via the link below the latest update on the DHL Express network status:

https://www.simplydhl.com/covid-19updates

Download  DHL Limits on pieces and shipments.

Update Received 27 March 2020

A Nationwide Lockdown in South Africa is effective from midnight Thursday 26th March. DHL Express will continue to operate during this period, having been approved to transport all goods that are classified as essential

DHL Express can support moving the following essentials;

Medical products including Hospital supplies, equipment and protective equipment

Products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc)

Please note that DHL is only allowed to carry the above commodities (or related items), no other exports will be accepted – Please ensure that your customers are aware.

Update received 24 March 2020

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. As mentioned in our previous message, we are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions. We are also making safety our top priority.

We do this because we strongly believe in our company mission: “Connecting people, improving lives”. Never has that been more necessary than it is today. Enabling the flow of goods, ranging from consumer products to relief supplies, plays a crucial role in the welfare of the world’s citizens and the stability of our societies.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.

WHY ARE WE CREATING THIS SURCHARGE?

DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.

Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.

These factors, among others, increase our costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:

 

 Billing Method

 Chargeable Weight

 Charge Amount

Emergency Situation Surcharge

Fixed Charge
Per Shipment 

 Up to 2.5kg

No Charge 

 2.51 - 30kg

 $ 4.50

 30.1 - 70kg

 $ 25

 70.1 - 300kg

 $ 90

 >300kg

 $ 350

Below you will find how this will work for 2 example shipments:

 

20 kg shipment from Wellington (New Zealand) to London (United Kingdom):

Surcharge amount: $ 4.50

 

190 kg shipment from Toronto (Canada) to Auckland (New Zealand):

Surcharge amount: $ 90

 

WHEN WILL THE SURCHARGE TAKE EFFECT?

The Emergency Situation Surcharge will be effective as of the 1st April 2020 until further notice.

 

IN WHAT INSTANCES WILL THE SURCHARGE APPLY?

The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.

It is not applicable to Time Definite Domestic (TDD) shipments and does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.

We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.

 

LATEST NETWORK UPDATES

To help you keeping up to date on our operations in impacted countries, you will find via the link below the latest update on our network status:

https://www.simplydhl.com/covid-19updates

This website will be updated twice per week. In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.

DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. We will also continue to inform you about any major changes in our service offering. In the meantime, if you have any questions, please reach out to your DHL account manager.

Update received 17 March 2020

US & Canada Region:

No Update

 

CHINA:

With the exception of the  WUHAN / WHU service centre, all DHL service centres in China have received approval from the authorities to resume normal pickup and delivery services from 09 Mar. WUH service centres will remain under service suspension until further notice

Please find the following highlights for the impact to network:-

  • Airport / Flight Operations
  • All flights to and from WUH have been cancelled.
  • Majority of Intercontinental network flights resumed operation.
  • In / Outbound WUH Operation

 

ITALY:

Following the news of the decree signed in Italy due to Coronavirus on March 8th, this is to inform that DHL can continue to operate as normal so no additional restriction on service level apart from the 11 lockdown cities mentioned below.

Please note that public places such as Museums, Schools, Universities etc. will be closed by decree till April 3rd. Not delivered shipments will be scanned accordingly.

Pickup and delivery service to the 11 lockdown cities mentioned below is suspended until further notice (DCT http://dct.dhl.com/ updated accordingly):

• Bertonico 26821 - MILEAI

• Casalpusterlengo 26841 - MILEAI

• Castelgerundo 26844 - MILEAI

• Castiglione d’Adda 26823 - MILEAI

• Codogno 26845 - MILEAI

• Fombio 26861 - MILEAI

• Maleo 26847 - MILEAI

• San Fiorano 26848 - MILEAI

• Somaglia 26867 - MILEAI

• Terranova dei Passerini 26827 - MILEAI

• Vo Euganeo 35030 - VCEHPD

• Vo Vecchio 35030 - VCEHPD

• Vo 35030 – VCEHPD

 

ISLAMIC REPUBLIC OF IRAN:

As per the GCAA Safety decision 2020-01 issued by Airport operations control, all aircrafts operating scheduled and/or non-schedule flights (including cargo and passenger flights) between the Islamic republic of Iran and UAE shall not be permitted to enter UAE.

Currently there are no alternative flights which can be used for both Inbound and Outbound, so the service to Iran will remain suspended until further notice.

 

SOUTH KOREA:

COVID-19 infection cases has grown fast over the last few days with about 80% of the cases related to the participants of religious cult gathering in Daegu, 250kms south of Seoul.

On Feb 23, the government raised the alert level to the highest ‘Red’ and the education ministry instructed all schools to delay their coming semester by one week.

DHL services are carried as normal across the country including Pick-Up and Delivery (PUD) services to key accounts and hospitals.

Access control such as quarantine and temperature checks are observed at some of the customer sites, delaying our PUD services.

 

DEMOCRATIC PEOPLE’ S REPUBLIC OF KOREA (KP) SERVICE DELAYS (North Korea)

D.P.R.K government announced on Saturday, 22 February 2020 that all flights, trains, trucks and ships in and out of KP are suspended until spreading of Coronavirus is under control. DHL couriers in KP can still perform PUD operations, but the shipment transportation to and from KP  is blocked temporarily. Inbound shipments to KP will be on hold at the HONG KONG HUB for the time being. Please expect long service delay into KP.