For all Carrier Updates visit the relevant carrier page below:
TNT / FedEx
Australia Post / Startrack
See below a link to our Weight Restrictions Spreadsheet that you can download. We will endeavour to keep this information as up to date as possible.
How are Australian's affected by COVID-19?
Update from Franchise Council of Australia as at 29 March
Following a meeting of the national cabinet this afternoon, the Prime Minister has announced details of further Covid-19 measures. See below key items announced in the press conference:
national cabinet has decided to reduce maximum size of gatherings. Family households, workplaces and schools are exempt. Restrictions on outdoor gatherings is now limited to 2 persons, down from 10. Some exemptions i.e. all people from your household apply.
You must stay at home except for the following reasons: shopping, but recommended as infrequently as possible. Also for medical or compassionate reasons, and exercise. Also for work or learning, if you cannot learn remotely.
People over the age of 70 are strongly urged to stay home, this is advised but not mandated. Same applies to people with chronic illness.
Commercial landlords and tenants are being requested to sit down and negotiate.
Moratorium on commercial and residential rental evictions for six months announced tonight for people or businesses in financial stress and if unable to meet commitments. Further respite on commercial leasing will be announced imminently.
How are businesses affected by COVID-19?
Auction rooms - no longer allowed
Open house inspections - no longer allowed
Waxing, spa salons - no longer allowed
Hairdressers are able to continue with strict conditions such as no more than 30 minutes for customers
Play centres - no longer allowed
Boot camps outside are limited to 10 people
weddings restricted to 5 people are allowed, funerals are limited to 10 people
people are strongly encouraged to work from home if they can
gatherings at home in large groups are not allowed - states could consider introducing specific offences if breached
schools will continue
travel into and outside Australia will no longer be allowed except in specific circumstances
Government Business Stimulus Package
Since 12 March 2020, the Australian Government has announced several stimulus and relief packages, designed to sustain small businesses through the coronavirus (COVID-19) pandemic and keep employees in work. The government has stated that the measures are temporary, targeted and scalable.
To find out more visit https://www.ato.gov.au/General/COVID-19
If you have a business and require any advice or assistance with regard to the Government Stimulus package, you can visit https://www.shoeboxbooks.com.au/
click here to make an appointment to speak with a Shoebox Consultant
How has COVID-19 affected the Shipping Industry?
The spread of the coronavirus is affecting the shipping industry in unprecedented ways. As all countries are taking measures to restrict the outbreak, the shipping industry has been majorly impacted.
For Sea Freight:
A large number of containers have been stuck in transshipment and the rise of 'Blank Sailings' by shipping lines has lead to a shortage of 'Empty Containers'. Trade restrictions across major ports of the world, to prevent the Coronavirus outbreak have lead to containers being stuck in Transshipment. This is affecting the profitability of shippers on a large scale, as it has lead to delay in delivery of necessary goods across the globe.
For Air Freight:
The massive delay in sea freight shipments has caused freight companies to increase delivery via air freight. However, due to very low passenger numbers globally there has been an unprecedented number of flight cancellations across the network.
See links above to see individual carrier updates.
With the ‘Social Distancing’ measures, what should we do when receiving / signing for deliveries?
All InXpress carrier partners have now implemented the change to support "social distancing" and minimise to risk to our customers and staff.
Effective immediately, drivers will no longer be required to ask for signatures and will instead ask for and record the surname of the customer and record their signatures as "COV" or “CV”.
Furthermore, if you use Australia Post on a regular basis for your deliveries, please be aware that The Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.
This update received from TNT / FedEx on 23 March 2020:
While we regularly disinfect the equipment used to make deliveries, to further prevent the spread of COVID-19, effective 19 March 2020 we have implemented a temporary, non-contact delivery process. The new process is as follows:
The driver / courier will maintain social distancing while attending to a delivery
They will request the recipient for their name and record it and that will be considered as the proof of delivery (The recipient is not required to sign on the screen of the equipment).
The driver / courier will hand over the parcel or leave it for the customer to pick up
If no one is available to receive the delivery they will follow the standard process
What precautions is InXpress taking with their staff regarding COVID-19?
At present, InXpress is “Business As Usual” but we continue to monitor the situation on a daily and hourly basis. To date, the following protocols have been implemented:
No international travel is to be undertaken
All company conferences have been delayed or cancelled
Any employees who have previously travelled outside of Australia, or been in contact with a person suspected to have coronavirus must self-quarantine for 14 days
Where employees (or their family members they have immediate contact with) have symptoms they will not be joining us in the office, they will follow instructions to be tested and until cleared to return physically to work, will remain at home
We are introducing additional hygiene measures within the office including provision of hand sanitiser and an enhanced working space cleaning policy for all staff and visitors
We are advising staff to avoid meetings face-to-face where possible and to instead utilise skype/other video or audio for meetings
We have developed a ‘Work From Home’ Emergency Contingency Plan that will be implemented in the event that it deemed necessary.
Please note that all our usual admin capabilities (e.g. phone, email, proposal and costing generation, invoicing etc) will remain fully operational, even as we revert to remote working ourselves.
Other useful Links related to COVID-19
For further information and regular updates, please refer to the Australian Government Heath Department:
The Australian Government Department of Health has produced a factsheet on environmental cleaning and disinfection principles for COVID-19, which is available to view at
For World Health Organisation updates, visit: